NFV NEWS

NFV Home

Huawei Chooses Dynatrace for New SmartCare CEM Solution for Telcos

By Laura Stotler February 04, 2016

Customer experience has become a powerful differentiator across a broad range of industries, and being able to proactively monitor and manage performance is a key competitive advantage. This is particularly true in the crowded telecommunications industry, where providers are competing on both service levels and customer care performance.

ICT solutions provider Huawei has longed served the telecom industry and understands the importance of being able to measure and map the customer experience. The company has chosen the Dynatrace suite of performance monitoring and management solutions to power its holistic ICT customer experience management (CEM) solution, which it touts as the first of its kind in the telecom sector.

The HUAWEI SmartCare offering combines capabilities from Dynatrace with Huawei technologies to let telecom operators measure and map the customer experience regardless of their IT environments and network architectures. The new solution utilizes a user-based model rather than network-based experience management, addressing the specific and increasingly demanding needs of today’s end users across a broad range of customer channels.

“Our solutions make enterprises truly proactive in how they manage and monitor each customer’s journey and adapt to changing behaviors, market trends and technology developments,” said Wayne Ju, regional director for Dynatrace Greater China. “These powerful and flexible capabilities make us the ideal partner for Huawei. This kind of granular, holistic customer detail will enable telco operators to survive and thrive in the digital economy.”

Dynatrace has had a busy and productive new year, last month announcing identity and access management (IAM) specialist SailPoint as a customer. The company is using the Dynatrace Ruxit system-level monitoring and application performance management capabilities to monitor its SaaS solution among its customer base. Ruxit easily integrates with AWS, which is where SailPoint’s IdentityNow solution is hosted.




Edited by Kyle Piscioniere

NFVZone Contributing Editor

SHARE THIS ARTICLE
Related Articles

NFV Expects Boost From Coalition Effort

By: Steve Anderson    6/23/2017

A new multinational coalition effort is likely to bring new advances in NFV, SDN, and 5G operations.

Read More

Spending for NFV/SDN Expected to Grow Over $168B by 2022

By: Frank Griffin    6/21/2017

Technology Business Research is forecasting spending for NFV/SDN to grow at a compound annual growth rate of 94.3 percent from 2016 to 2022 to more th…

Read More

VergX, Versa Help MSPs Deliver SD-WAN

By: Paula Bernier    6/20/2017

SD-WAN provides a new opportunity for solution providers to bring new value to business customers. And VergX is helping them move on that opportunity.

Read More

Aqsacom Addresses Wiretapping for the NFV World

By: Paula Bernier    6/16/2017

Aqsacom has introduced a lawful interception system for use in network functions virtualization environments.

Read More

Service Providers Need an Intelligent Approach to NFV Security

By: Special Guest    6/15/2017

By replacing dedicated network appliances, such as routers and firewalls, with software running on commercial, off-the-shelf servers, Network Function…

Read More