GURGAON, India, April 12, 2017 /PRNewswire/ --
Leading contact center solution vendor, Ameyo, is pleased to announce its enhanced integration with Freshdesk, a leading provider of cloud-based customer engagement software. Ameyo leveraged Freshdesk's API to integrate with Ameyo Emerge, the next-generation cloud contact center infrastructure that offers organizations with compelling and powerful customer call management features such as single-click dialling, incoming call pop-ups, automated call logging, to create a seamless experience.
Sachin Bhatia, Co-Founder and Executive VP at Ameyo, commented, "Offering an omni-channel customer experience is at the top of the mind for consumer facing companies. The goal of this integration is to bring enterprise grade contact center software features into Freshdesk. The product teams at Ameyo and Freshdesk have already created unique and seamless experiences; with this integration we're able to deliver a best-in-class infrastructure for companies of all sizes - from SMBs to enterprises."
In addition to Freshdesk's vast ticketing capabilities, the integration provides organizations with Ameyo Emerge's powerful call management features to provide their customers with a holistic omni-channel experience. Through this integration, organizations can address customer queries, not only on the digital platforms, but also on the traditional voice channel without any silos. Customer information is available to the agents at their fingertips to address queries immediately.
With the help of the CTI Widget offered by Ameyo Emerge, Freshdesk users can easily manage calls with features like conference and call forwarding, apart from traditional inbound and outbound calls. This reduces the agent's efforts dramatically, and enables them to address customer queries immediately. The unified interface of the calling technology has streamlined the ticketing system workflow, and has reduced the complexity of switching between platforms.
"At Freshdesk, we are always looking to work with companies that are building innovative technologies that complement our proucts. Ameyo is one of those companies, and is quickly becoming one of our more innovative integrations with a rapidly increased adoption as a result. We're excited to continue working with them in the future," said Rajiv Ramanan, Product Manager at Freshdesk.
By seamlessly integrating with Freshdesk, organizations can foster increased agent-efficiency with higher ticket volume management, along with comprehensive reporting capabilities. The unique synchronization eliminates the need to submit the call disposition outcome on multiple platforms, thus removing human errors and maintaining consistency.
Ameyo Emerge offers:
The exquisite combination of Ameyo Emerge and Freshdesk has the capability to streamline business operational efficiency, reduce cost to serve, and improve customer satisfaction. To learn more or test out the integration, please visit: Ameyo Freshdesk Integration
Ameyo is one of the leading contact center technology providers in the world, and delivers enterprise-grade call management features to businesses - both on-premise and cloud platforms. The cloud-based solution, Ameyo Emerge, enables businesses to integrate seamlessly across multiple channels viz. voice, email, chat, website, mobile, SMS and social and helps them deliver more personalized experiences. It is easy to deploy, use and manage with no hardware or coding requirements. It is already helping the next generation disruptive businesses start and scale-up with ease.
For more information, visit their:
Website: http://www.Ameyo.com or http://www.AmeyoEmerge.in
Blog: http://www.Ameyo.com/Blog or http://www.AmeyoEmerge.in/Blog
Twitter: @ameyocim or @ameyoemerge
Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Freshdesk's suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Hotline.io, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams.
With powerful features, an intuitive interface and a freemium pricing model, Freshdesk's products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. The company has over 100,000 customers around the world, including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit freshdesk.com.
General Manager, Ameyo
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