Yokosuka City, Kanagawa Prefecture, Japan, has awarded Accenture
(NYSE:ACN) a contract to analyze the optimal time for reminder phone
calls from the Yokosuka City Tax Payment Promotion Center to increase
response and collection rates. The work, which will use analytics
to forecast the optimal time for contacting initial stage delinquents
about payments, will be conducted from August through March 2015.
Accenture has developed an analysis and processing platform and will
construct a model, based on taxpayer historical response data to
calculate the best day time to contact taxpayers, improving response
rates operational efficiency and, ultimately, municipal and prefectural
tax collection rates.
The Accenture Center for Innovation in Fukushima
The analytics for this project will be conducted at the Accenture Center
for Innovation in Fukushima, in Aizuwakamatsu City, Fukushima.
Aizuwakamatsu City was selected by the Cabinet Secretariat in May 2014,
as a model case for the Analytic Center Concentration Project for the
Strategic Use of Big Data, based on a joint plan by: Accenture,
Aizuwakamatsu City and the University of Aizu. Accenture will continue
to support industrial promotion and job creation aimed at the recovery
of Aizuwakamatsu City and Fukushima Prefecture by gathering data and
using analytics to discover insights that will help the city better
service its citizens.
Yuto Yoshida, Mayor of Yokosuka City, said, "In order to provide
fine-tuned administrative services in responseto the diversifying needs
of citizens, it is necessary to focus on operations that will lead to
further improvements in services provided by limited personnel. These
initiatives to analyze big data and develop more advanced municipal and
prefectural tax collection services, will significantly improve the
operational efficiency of our personnel. Furthermore, by conducting the
actual analysis work in Aizuwakamatsu City, which has a sister
friendship-city relationship with Yokosuka City, we can expect the
opportunity to play a supporting role in the recovery and growth of the
The data analyzed by Accenture will be "masked," so no personally
identifiable information will be included about any individual.
Accenture will return the borrowed data to Yokosuka City immediately
following completion of the analysis.
"The optimization of the decision-making process, based on scientific
evidence from analytics, can be highly effective not only for
private-sector companies, but also for government agencies," said Masaki
Yoshitake, a managing director for Accenture's Health & Public Service
business in Japan. "The incorporation of the analytics function in
municipal tax collection services by Yokosuka City is a pioneering step
for a government agency in Japan, and it is my great pleasure that
Accenture has been awarded this work. We will do our utmost so that
these initiatives can be further expanded nationwide."
The work will be completed using capabilities provided through Accenture
Analytics, part of Accenture
Learn more about Delivering
Public Service for the Future.
Accenture is a global management consulting, technology services and
outsourcing company, with more than 293,000 people serving clients in
more than 120 countries. Combining unparalleled experience,
comprehensive capabilities across all industries and business functions,
and extensive research on the world's most successful companies,
Accenture collaborates with clients to help them become high-performance
businesses and governments. The company generated net revenues of
US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page
Accenture Analytics, part of Accenture Digital, delivers
insight-driven outcomes at scale to help organizations improve their
performance. With deep industry, functional, business process and
technical experience, Accenture Analytics develops innovative consulting
and outsourcing services for clients to help ensure they receive returns
on their analytics investments. For more information follow us
@ISpeakAnalytics and visit www.accenture.com/analytics.
[ Back To NFVZone's Homepage ]