Coupa Software, the leading provider of cloud
applications for finance, announced today the opening of a new
European customer support hub in Dublin, Ireland. The addition is a key
element of Coupa's global expansion plans and will accelerate the
cloud-enabled automation of financial processes for businesses based in
Europe, helping them save millions.
EMEA was Coupa's fastest-growing region during the first half of 2014 as
sales grew by more than 200 percent compared to the first half of 2013.
EMEA customers have already processed over 2 billion EUR in spend
to-date using the Coupa platform.
"With a relentless focus on customer success, we created this support
hub to be closer to our customers in EMEA and to significantly enhance
our global support capability," said Rob Bernshteyn, CEO of Coupa. "Our
customers in this region can expect immediate value as we accelerate and
better localize our support capabilities. The Dublin team is a
self-sufficient provider of local customer service and is a key element
of our expanding global operations."
The Dublin centre helps Coupa address requirements particular to the
European Union such as data privacy and protection regulations - key
factors for European companies considering cloud-based technologies.
The centre also expands the time-zone coverage of Coupa's combined
global customer support organisation, giving the company the ability to
work directly with customers locally while benefiting from a more
globally integrated technical support capability. Coupa estimates that
it will reduce turnaround time for customer service requests by up to 50
percent in both EMEA and North America.
"We see Dublin as the ideal springboard for our expansion in EMEA. The Silicon
Docks in Dublin are a rival to other tech hubs around the world,"
said Alex Kleiner, General Manager, Coupa
EMEA. "Given Dublin's incredibly strong pool of engineering talent
and its entrepreneurial spirit, it makes sense that so many Silicon
Valley companies like ours are expanding or launching operations here."
Coupa also announced t has named Kieran Brady of Coupa Dublin as the
company's head of customer support worldwide. As Vice President of
Global Technical Support and Technical Account Management for Coupa,
Brady will head Coupa's support teams in Dublin as well as San Mateo,
California and Reno, Nevada.
"We are thrilled to have Kieran lead our globally integrated customer
support function from our Dublin centre," said Kleiner. "These are the
first of a number of initiatives in Coupa's global expansion that help
us scale quickly to meet demand while ensuring the top-of-class customer
support that has always set Coupa apart."
The news comes in a year of many major accomplishments for Coupa. In
March 2014, Coupa announced $40M
in venture capital funding to accelerate development and corporate
expansion. The company announced a 100 percent increase in revenue in Q2
2014 over Q2 2013. Coupa was also recognized as a leader in the "The
Forrester Wave™: eProcurement Q2 2014" report issued by Forrester
Research Inc. in May 2014. More information on Coupa's second quarter
can be found in the company's second
quarter 2014 momentum press release.
Coupa will hold its first annual Coupa INSPIRE EMEA conference in London
on 16 October 2014. Coupa INSPIRE is an event where organisations can
hear first-hand from Coupa
customers, company experts and other industry visionaries on the
power of cloud-based spend management. To register or learn more about
the event, visit http://coupainspire.com/.
Coupa now has approximately 270 employees and expects to grow to more
than 300 employees by the end of the year. Coupa is actively recruiting
for its engineering, product development, sales and marketing
departments. Learn more about opportunities at Coupa on the company's career
To contact Coupa EMEA directly, visit http://www.coupa.com/our-offices
or dial +44 (0) 207 203 2043.
About Coupa Software
Coupa Software is the leading provider of cloud-based financial
applications. More than 450 customers
in over 40 countries use the Coupa suite of financial applications to
support business agility and reduce costs. Only Coupa provides a suite
of true cloud applications for finance, including accounts payable,
sourcing, procurement and expense management that allows customers to
realize a return on their investment within a few months and savings
that continually impact the bottom line. Learn more at www.coupa.com.
Read more at our company blog, Making
Cents or follow @Coupa
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