NCR Corporation (NYSE:NCR), the global leader in consumer transaction
technologies, is piloting a dynamic branch transformation solution with
San Antonio Federal Credit Union (SACU) to modernize and automate
non-cash branch transactions.
Designed to run on the NCR SelfServ 85, a stylish, slimline kiosk with multi-touch capabilities, the new SACU branch technology will give members a fast, convenient self-service alternative to perform account transfers, make payments and perform account updates while in a branch. (Photo: Business Wire)
The solution is being piloted in three branches of the San Antonio,
Tex.-headquartered financial cooperative and is based on the NCR Netkey
software platform. Designed to run on the NCR SelfServ 85, a stylish,
slimline kiosk with multi-touch capabilities, the SACU solution will
give members a fast, convenient self-service alternative to perform
account transfers, make payments and perform account updates while in a
branch. The SACU solution integrates directly with the Symitar core,
providing substantial transaction cost savings to credit unions such as
"We are dedicated to providing our members with the best customer
experience possible, and technology helps us deliver on our promise,"
said Adele Glenn, Technology Solutions Architect, SACU. "Through the new
touchscreen experience designed by NCR, our members will have fast,
convenient access to their banking needs while visiting our branch and
in the future, at remote, off-premise locations. By using self-service
for basic transactions, we are able to free up our associates to
concentrate on providing deeper customer interactions."
The SACU solution allows credit union members to access their accounts
by either providing their online banking credetials or by swiping a
SACU card and providing their online banking password. After
authentication, members can then perform a variety of transactions,
including viewing their accounts or account history, transferring funds
from one account to another, making a payment, updating account
information and viewing current rates on loans and mortgages. The
solution also enables SACU to display marketing messages to its members,
allowing for increased cross-selling and revenue generation
"The branch remains a vital component to a credit union's retail
strategy. Through NCR software, hardware and professional services
design, we can transform member experiences to create a modern and
pleasant interaction with the financial institution," said Ruth Fornell,
vice president and general manager of Software and Professional
Services, NCR Financial Services.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia, with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
Chartered in 1935, SACU is a $2.8 billion credit union serving 250,000
members in 43 states across the U.S. Headquartered in San Antonio, the
not-for-profit, member-owned financial cooperative offers competitive
products and services from 16 locations in San Antonio, one in Houston
and nationally through its manufactured home lending division, CU
Factory Built Lending. To learn more, visit sacu.com.
Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20140728005403/en/
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