Anthem Blue Cross and Blue Shield members now have a fast, more
convenient way to see a doctor for non-emergency needs when their own
doctor is not readily available.
Members can now use their smart phone, tablet or computer to have a live
video visit with a board certified doctor of their choice to discuss
non-emergency health issues from home, work or wherever they happen to
be as long as they have a wi-fi signal or Internet access.
This new online care service, LiveHealth Online, launched in 2013 first
to large-local and national employers. It has now been expanded to the
majority of Anthem's health plan customers, including health exchange
members. Doctors are available 24 hours, 365 days a year, including
"Our members and employer groups are telling us they need access,
convenience and affordability in healthcare. LiveHealth Online is one of
several ways we are able to meet these needs," said Karen Remley, M.D.,
Anthem's chief medical director. "We understand and continually promote
the importance of the physician-patient relationship for our members.
However, there are instances when it's after hours or difficult to get
to a doctor's office. With the launch of LiveHealth Online, we offer a
secure means to help our members get the care they need by providing
access to board-certified, primary care doctors around the clock."
Consumers that do not have Anthem as a health plan can also use
LiveHealth Online, simply by registering and paying for the visit with a
credit card. The charge is typically $49 per visit.
Online care, for non-urgent medical conditions, is more convenient and
affordable than a visit to the emergency room or an urgent-care clinic.
Members can initiate video visits from their home or workplace at any
time through a computer, smart phone or tablet.
Patients use online care typically to communicate with a doctor about
colds, aches, sore throats, allergies, infections, as well as wellness
and nutrition advice. A summary of each visit is created, and with the
patient's permission, can be forwarded o their primary care doctor --
supporting continuity of care and collaboration among providers.
"LiveHealth Online represents a true shift in the delivery of healthcare
by using technology to make it easier and more consumer friendly," said
Dr. Remley. "At this critical juncture in our nation's healthcare
transformation, Anthem is taking a lead in improving access to care and
bringing a better healthcare experience to our members."
Telehealth is a widely accepted mode of health communication, especially
in rural areas where many people have to drive hours to visit a doctor.
As doctors participate in accountable care organizations and
patient-centered medical homes, LiveHealth Online can offer their
patients an alternative to unnecessary and costly ER and urgent care
visits. It can also lessen the burden on primary care doctors who are
increasingly feeling the pressure from the growing doctor shortage.
About Anthem Blue Cross and Blue Shield in
Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and
Blue Shield in Virginia, and its service area is all of Virginia except
for the City of Fairfax, the Town of Vienna, and the area east of State
Route 123. Anthem Blue Cross and Blue Shield and its affiliated HMO
HealthKeepers, Inc. are independent licensees of the Blue Cross Blue
Shield Association. ®ANTHEM is a registered trademark of Anthem
Insurance Companies, Inc. The Blue Cross and Blue Shield names and
symbols are registered marks of the Blue Cross and Blue Shield
Association. Additional information about Anthem Blue Cross and Blue
Shield in Virginia is available at www.anthem.com.
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About LiveHealth Online
Online is a telehealth tool that provides consumers with a
convenient way to have live video conversations with doctor, get a
diagnosis, and receive treatment for common urgent care-type health
conditions. Consumers can access board certified doctors through livehealthonline.com
or on an iOS or Android smartphone or tablet using the free app. It is
secure, private, easy-to-use and affordable. LiveHealth Online is the
trade name of Health management Corporation, a separate company,
providing telehealth services on behalf of Anthem Blue Cross and Blue
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