a leading technology infrastructure services company, today announced
the results of an online survey showing that IT organizations are not
taking major steps to support millennial employees in the workplace
today. Forty-five million millennials born between 1979 and 1999 are
today a force in the workplace that companies aren't giving a great deal
of attention, according to the CompuCom poll - and by 2025 they will
represent approximately 75 percent of the global workforce, according to
The Deloitte Millennial Survey, January 2014.
The poll collected 256 responses from IT professionals across multiple
industries from April 21 - June 12, 2014.
According to CompuCom Chief Technology Officer Sam Gross, "The move
toward 'bring your own device,' or BYOD, and support of mobile devices
is in large part a response to social media and the power of
consumerization that has been championed by all age groups. In that
respect, it's not surprising that some IT organizations don't see a need
to focus specifically on millennial workers. At the same time,
millennials are out in front of tech trends, so a failure to stay
connected to their needs for the 'next new thing' could cost
organizations the loyalty and retention of these younger employees"
According to industry data, 64 percent of millennials - who switch their
attention between media platforms such as laptops, smartphones, tablets
and television an average of 27 times per hour - ask about social media
policies during job interviews, and 24 percent say it would be a key
factor in accepting an offer.
Respondents to CompuCom's poll were asked, "What is your organization
doing to support millennial employees?"SMS/texting support -
11%Support for mobile devices - 13%Bring Your Own Device
(BYOD) to work enablement - 21%Walk-up/concierge technical support
- 9%Permitting use of social media at work - 13%We're not
doing anything specific - 34%
In a related survey, CompuCom found that 96 percent of 922 IT decision
makers believe that BYOD increases the risk to corporate networks and
data. The survey, conducted early in 2014, polled IT professionals
across multiple industries and age groups.
Added Gross, "With almost a quarter of respondents telling us their
companies are enabling BYOD, and knowing this number will only increase,
IT departments clearly need to find a way to enable millennials while
also keeping their corporate networks secure. Hybrid support models are
particularly attractive to the multi-generational workforce that our
clients' IT departments are supporting. Whether you're a Gen-Xer who's
accustomed to getting support online, a Baby Boomer who calls the
service desk and waits for your phone to be delivered, or a millennial
who 'buys, tries and discards' technology, this approach keeps employees
CompuCom is helping many of the largest companies in the world deploy,
secure and manage the technology and applications that their
organizations require, including BYOD end-user support options that
improve speed, agility and flexible capacity.
Dallas-based CompuCom Systems, Inc. is a leading provider of end-user
enablement, service experience management, and cloud technology services
to Fortune 1000 companies. CompuCom partners with enterprises to develop
smarter ways they can work, grow and produce value for their business.
Founded in 1987, privately held CompuCom has approximately 11,500
associates and supports more than 4 million end users in North America.
For more information, visit www.compucom.com.
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