Lincoln Financial Group (NYSE:LNC) announced today that its life
insurance Customer Contact Center has earned the designation of
"Certified Center of Excellence" by BenchmarkPortal, a national
benchmarking firm, for the second consecutive year. The Center of
Excellence recognition is one of the most prestigious awards in
the customer service and support industry. Only the top 10 percent of
contact centers that apply for certification earn the designation.
"Our knowledgeable and experienced Life Customer Contact team is
gratified to be recognized for the second consecutive year," said Laura
Dambier, Senior Vice President, Partner Solutions at Lincoln Financial
Group. The certification is an important distinction based on
best-practice metrics drawn from BenchmarkPortal's database of contact
center metrics, developed at Purdue University, and is the largest in
Lincoln's Life Customer Contact team, once again, joins their colleagues
in the Individual Annuity Customer Contact team who achieved the Center
of Excellence designation last fall.
"This latest accolade places our life insurance Customer Care Center in
the top10 percent again," said Ken Solon, Senior Vice President, Shared
Services and Information Technology at Lincoln Financial Group. "This
achievement validates our commitment to continually improving the way we
deliver the Lincoln experience."
About Lincoln Financial Group
Lincoln Financial Group provides advice and solutions that help empower
Americans to take charge of their financial lives with confidence and
optimism. Today, more than 12 million customers trust our retirement,
insurance and wealth protection expertise to help address their
lifestyle, savings and income goals, as well as to guard against
long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln
Financial Group is the marketing name for Lincoln National Corporation
(NYSE:LNC) and its affiliates. The company has $209 billion in assets
under management as of March 31, 2014. Learn more at www.LincolnFinancial.com.
Founded in 1995, BenchmarkPortal is a global leader in the contact
center industry providing benchmarking, certification, training,
consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its expertise and
an innovative approach to best practices for the contact center industry
and hosts the world's largest database of contact center metrics.
BenchmarkPortal's mission is to help contact centers reach peak
performance in operational effectiveness and efficiency so that the
centers will realize increased levels of agent and customer loyalty
while containing costs and building enterprise value. For more
information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
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