The National Committee for Quality Assurance (NCQA) announced today that
James LaFlamme has joined the organization as its new Vice President of
Product Delivery, leading a department whose evaluations of health
plans, physician practices and other health care entities are the core
of NCQA's business.
LaFlamme succeeds Kathleen C. Mudd, who is retiring after 19 years of
outstanding service at NCQA.
LaFlamme brings to NCQA extensive senior management, executive
leadership and operations expertise from a variety of health care
settings. He has more than 25 years of health care operational
experience and has held senior positions-including CEO, Chief Operations
Officer, Vice President, and Administrative Diector-at several
hospitals and health systems.
"James has an excellent record leading health care improvement and we
are thrilled that he is joining our team," said NCQA President, Margaret
E. O'Kane. "His experience leading change in diverse health care
settings makes him a vital asset for NCQA as we help our customers
improve health care quality."
LaFlamme comes to NCQA from PricewaterhouseCoopers (PwC), where he was
Director of the Healthcare Advisory Public Sector Practice and improved
results for clients that included commercial hospital systems and the
Veterans Health Administration.
He earned a BS degree in Pharmacy from the University of Connecticut and
a MS degree in Management from Indiana Wesleyan University. He is also a
Fellow of the American College of Healthcare Executives.
NCQA is a private, non-profit organization dedicated to improving health
care quality. NCQA accredits and certifies a wide range of health care
organizations. It also recognizes clinicians and practices in key areas
of performance. NCQA's Healthcare Effectiveness Data and Information Set
(HEDIS®) is the most widely used performance measurement tool
in health care. NCQA's Web site (ncqa.org) contains information to help
consumers, employers and others make more informed health care choices.
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