Bomgar, the leader in enterprise
remote support solutions, today announced the latest version of its
14.2. The Bomgar remote support solution enables technology support
professionals to access and fix nearly any system or device, located
anywhere in the world-from remote desktops and laptops, to servers and
switches, and smartphones and tablets. Bomgar 14.2 introduces multiple
enhancements for controlling and securing remote access to systems, as
well as improving support technician productivity.
Feature enhancements such as Jump Client Access Schedule provide more
granular control over who can access which systems and when. With Jump
Client Access Schedule, organizations can now set specific days and
times when internal IT staff and external vendors can remotely access
various systems. For example, third-parties may be limited to accessing
and updating systems during evening or early morning hours when they're
less likely to impact business productivity. Or a support rep or vendor
may be given a limited window of time to remotely access an end-user's
machine to resolve a specific issue.
Adding an additional security layer, Bomgar's new Rep Console Device
Verification feature allows organizations to control where rep consoles
are used. Administrators can now define and enforce which networks and
on which devices the representative console may be used. As an example,
internal support reps may be allowed to use Bomgar from their
company-issued iPad, but not from their personal Android phone. And a
third-party rep may be limited to using Bomgar only from his or her own
company network, not when working from home or a coffee shop.
Bomgar 14.2 also improves productivity for both support representatives
and the end-users. Bomgr's new Wake On LAN support feature allows
technicians to remotely support computers, even when they are turned off
or powered down for energy saving. By sending WOL packets to a Bomgar
Jump Client, the rep can wake the computer and resolve issues without
traveling on site, enabling IT to support more computers in more
"The new Wake On LAN feature is one that I'm particularly excited
about," said Morrelle McCrary, CEO of RAM-Tech PC Solutions and Bomgar
14.2 Early Adopter. "We often need to access computers that have been
shut down, and now we don't have to inconvenience the end user to turn
that machine back on if we need access after-hours or after they have
finished their work day."
Bomgar 14.2 also introduces Remote Registry Editor and System
Information Actions, which enables support reps to work in the
background on a computer without the end user being interrupted, keeping
them both productive.
"Remote Registry Editor and System Information Actions are very
significant and valuable updates for us," said Cam Philbeck, senior IT
technologist at the University of Tennessee Extension and Bomgar 14.2
Early Adopter. "Providing remote support is all about keeping employees
productive, and with these new features, both the support rep and the
end user can get their jobs done at the same time."
Additional features in Bomgar 14.2 include:
"The remote support tool we used before was not as reliable, and
upgrades were generally difficult to deploy, the Bomgar appliance has
been great. The updates etc. have been very easy, the appliance has
worked very well for us," said Kyle Lancaster, senior IT technician for
Commlink Communications and Bomgar Early Adopter.
For more information, please visit: http://www.bomgar.com/products/whats-new.
Bomgar is the leader in enterprise remote support solutions for easily
and securely supporting computing systems and mobile devices. The
company's products help organizations improve tech support efficiency
and performance by enabling them to securely support nearly any device
or system, anywhere in the world - including Windows, Mac, Linux, iOS,
Android, BlackBerry and more. More than 8,000 organizations across 65
countries have deployed Bomgar to rapidly improve customer satisfaction
while dramatically reducing costs. Bomgar is privately held with offices
in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You
can find Bomgar on the web at www.bomgar.com,
or on Facebook,
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