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[April 19, 2014]
Marian's working hard to please, please hotel guests ; Marian Cotter, floor manager at Hard Days Night Hotel My DayMarian Cotter is the floor manager... [Liverpool Echo (England)]
(Liverpool Echo (England) Via Acquire Media NewsEdge) Marian's working hard to please, please hotel guests ; Marian Cotter, floor manager at Hard Days Night Hotel My DayMarian Cotter is the floor manager at Hard Days Night Hotel. This is her day...
6.30am: I wake up bright and early and start the day with a healthy bowl of porridge accompanied by a glass of fresh orange. As my job is non-stop, it is important to use this time in the morning to relax and prepare myself for the busy day ahead.
8am: I arrive at Hard Days Night Hotel, which is based on North John Street in the heart of the city. We are so fortunate to be located in such a beautiful venue. The grade II-listed building certainly adds to the overall charm and character of the Beatles- inspired hotel. As I enter the building, I am welcomed by our head concierge, Kevin Sumner. After greeting all of the staff members and giving them their daily brief, I then perform a walk around the venue to check the general maintenance of the reception, lounge and bar area. 8.30am: I ensure that there are enough employees scheduled for the day, before producing the future rotas. Now for the admin work. I start by reviewing the previous day's reports, prior to forecasting the daily sales profits and figures. I then manage budgets and financial plans ahead of the forthcoming month. 10am: Once the admin work is completed, it is important to build a friendly yet professional rapport amongst the customers. The key aspect of my role is to deliver efficient customer service in addition to creating a warm and welcoming atmosphere for all of our guests - therefore, the majority of my time is spent on the hotel floor. As weddings are very popular at the hotel, I also meet with a future bride and groom-to-be to go through every attribute that is needed to make their big day simply perfect. From the room arrangements to the catering, decor and wedding favours, I am a part of each aspect in order to make the couple's dream wedding a reality. 12.30pm: During the lunchtime rush, many of our customers are taking advantage of our onsite eatery, Blakes Restaurant. Open to residents and non-residents alike, the restaurant delivers a wonderful array of innovative dishes that I am fortunate to sample most days for my lunch! I also spend this time to take part in taste tests with the head chef, Paul Ferry, to review the new menu that will be launched next month.
2.30pm: After spending more time liaising with customers, I deal with any telephone and e-mail enquiries, prior to managing and maintaining administration of all hotel reservations. Also, as we have recently established a collaboration with Lush Spa Liverpool, and successfully launched the world's first Beatles' massage, it's time for a meeting to discuss future Beatles-inspired spa packages. Currently there is one exclusive treatment available at the Whitechapel venue called The Hard Days Night, which combines a deeply relaxing dry massage with carefully selected Beatles background music. 3.30pm: Time for a meeting with the marketing and sales manager. We come up with innovative strategies to maximise room occupancy levels, as well as ways in which we can enhance the brand. We also discuss what is going on around the city, highlighting any key dates that may be of relevance to us in regards to our upcoming events.
5pm: My final tasks of the day, before heading off home, include checking the current forecasts to see whether we are on target, as well as briefing the late-shift employees and the night manager. Before leaving, I like to thank all of the staff members for their continuous hard work throughout the day. I also like to speak to guests who have either stayed at the hotel and/or dined with us.
7.30pm: Once home, it's time for dinner before settling down for the night with a well-deserved glass of wine. 11pm: Just before going to bed, I like to check the Hard Days Night Hotel's social networking sites and Trip Advisor. It's lovely to see that people have taken the time and thought to thank us for our service - this really does mean a lot to me. Now time to get my head down as another busy yet exciting day approaches....
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