FOR IMMEDIATE RELEASE
The 15th annual awards honor the best in CRM solutions
Norwalk, CT (April 17, 2014) - TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 15th Annual CRM Excellence Awards, presented by its premier publication, CUSTOMER magazine.
This year's CRM Excellence Awards winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, each CRM Excellence Award winner has demonstrated the improvements their products have made in their clients' businesses.
"The 2014 CRM Excellence Award winners are the industry leaders in CRM products and services who have demonstrated a commitment to their customers and clients. All of the winners have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain customers," said Rich Tehrani, CEO, TMC.
Winning products and services of the 2014 CRM Excellence Awards are listed below and will be featured in the May 2014 issue of CUSTOMER magazine.
CUSTOMER has been the leading publication in the CRM, contact center and teleservices industries since 1982. Please visit www.tmcnet.com for more information.
2014 CUSTOMER Magazine CRM Excellence Awards Winners:
Allstate Roadside Services
CRM System Real-time Integration Drives the GM Owner Experience
Driving the Customer Relationship through Groundbreaking Roadside Technology Innovation for Mercedes - Benz
Helix by Alorica ®
Call Center support: Window and door manufacturer
ePowerCenter from Astute Solutions
Loop Mobile Customer Engagement
Coveo Solutions inc
Coveo for Salesforce
CSG Workforce Express (WFX)
Expert Global Solutions - APAC
Center of Excellence
Five9 Cloud Contact Center Solution
Infinite Convergence Solutions
Enterprise Messaging Service
IntelliResponse Virtual Agent
Spaces by Moxie
Nice Systems Ltd.
Boosting sales effectiveness, customer satisfaction and operational efficiency
Tracer & Talkument 7.4
Parature Customer Service Software
RingCentral Office Enterprise Edition
Salesforce Sales Cloud & Salesforce Service Cloud
Multiple Channel Customer Support - A STARTEK and Gogo Partnership
Tigerpaw Software, Inc.
Toshiba America Information Systems Inc, Telecom Systems Div
Call Manager Mobile
Customer Interaction Manager
Impact 360 Workforce Management
Xactly Incent Pro
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. NFVZone is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
For more information on TMC, visit www.tmcnet.com.
203-852-6800, ext. 287
[ Back To NFVZone's Homepage ]