A recent 3M survey shows that libraries that use both the 3M™ Cloud
Library and OverDrive® are over twice as satisfied with
the 3M Cloud Library as compared to OverDrive.
The 3M Cloud Library offers outstanding ease of use for both patrons and
library staff. This survey data reveals how dramatic a difference these
features make in librarians' satisfaction with their eBook systems.
Library staff benefit from 3M's dedicated deployment and support teams
that help libraries launch the platform quickly and automate as many
tasks as possible. Also, collection development features like the
Content Acquisition Tool and automated buying tools make searching,
purchasing and managing content simple and efficient. Patron
features-like the fast and easy app installation and no requirements for
an Adobe® ID or extensive personal information-let most users
get reading with minimal help from library staff.
"The Cloud Library was designed with input from librarians at every
step," said Krisa Drost, 3M customer experience manager. "These
satisfaction scores further validate our approach, and we are excited to
continue developing our best-in-class system to make it easier than
3M conducted an annual customer satisfaction survey of all its U.S. 3M
Cloud ibrary customers in January 2014. The goal of this survey is to
ensure that 3M stays in tune with the rapidly changing needs of eBooks
in public libraries. Out of the respondents that use 3M Cloud Library
(n=114) and OverDrive (n=78), 38% answered that they were "very
satisfied" with 3M Cloud Library versus only 14% being "very satisfied"
with OverDrive. Similarly, when asked the question "How likely are you
to recommend to other libraries?" 47% answered "very likely" to
recommend 3M to other libraries while only 22% answered "very likely" to
For additional information, visit 3M.com/us/library.
3M and Cloud Library are trademarks of 3M Company.Used
under license in Canada.
OverDrive is a registered trademark of OverDrive, Inc.Adobe is a
registered trademark of Adobe Systems Incorporated.
About 3M Library SystemsThe
global leader in library innovation for more than 40 years, 3M is
committed to helping libraries connect with the diverse and rapidly
evolving communities they serve. 3M's digital lending, security, and
productivity solutions give librarians the flexibility to spend more
time doing what they do best - helping people. Visit www.3M.com/us/library
and follow us on Twitter (@3MLibrary) and Facebook.
About 3M3M captures the spark
of new ideas and transforms them into thousands of ingenious products.
Our culture of creative collaboration inspires a never-ending stream of
powerful technologies that make life better. 3M is the innovation
company that never stops inventing. With $31 billion in sales, 3M
employs 89,000 people worldwide and has operations in more than 70
countries. For more information, visit www.3M.com
or follow @3MNews on Twitter.
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