NYCM Insurance has been named Service Department of the Year and honored
with a Gold Stevie® Award - one of the world's top awards recognizing
contact center, customer service and sales professionals. The Gold
Stevie, the highest honor in the category, was presented at the eighth
annual Stevie Awards Dinner and Ceremonies at the Bellagio, Las Vegas,
on Feb. 21, 2014.
Named as a finalist in the same category in 2012 and 2013, NYCM won the
2014 Gold Stevie in a year that saw more than 1,500 entries among which
only 42 percent were recognized as finalists, and only one honored with
this specific title. Finalists were determined by the average scores of
260 professionals worldwide who acted as preliminary judges. More than
130 experts on seven specialized final judging committees determine the
Gold, Silver and Bronze Stevie Award placements from among these
NYCM attributes the award for exemplary customer service to the
professionals in its call center who report a high level of job
satisfaction. The retention rate for a typical call center is
approximately 45 percent. NYCM's employee retention rate is an
industry-hgh 95 percent(excluding retirees).
"An insurance company needs to be there for its customers during some of
the most difficult situations," said Jeremy Robinson, vice president of
marketing, NYCM Insurance. "Our customer service professionals have been
honored with this Gold Stevie Award for their dedication, experience and
knowledge. This award proves what we know to be true: our customer
service team is truly the best in the business."
Representatives at NYCM are always available and every caller speaks to
a live, New York-based representative who understands the unique needs
of New York state policyholders including deer-vehicle collision,
preventing ice dams, etc. Customers are greeted in English, Spanish or
one of four additional language options. With an average speed to answer
a customer at 13 seconds and an abandonment rate of 1.3 percent, NYCM
has one of the most efficient call centers in the industry.
The annual awards are presented by the Stevie® Awards, which organizes
several of the world's leading business awards shows, including the
prestigious International Business Awards. The awards are nicknamed the
Stevies for the Greek word for "crowned." Details about the
Stevie Awards for Sales & Customer Service and the list of finalists in
all categories are available at www.stevieawards.com.
NYCM Insurance, headquartered in Edmeston, N.Y., is a property and
casualty insurance carrier that has been providing coverage to residents
and businesses in New York since 1899. The company offers automobile,
homeowner, mobile home, umbrella and commercial policies and is rated A+
by A.M. Best Company. For more information, call 1-888-234-6926 or visit nycm.com.
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