IT software company, today announced its HEAT Service
Management solution has been selected by the UNC
Health Care System (UNC). UNC is deploying the HEAT platform to
consolidate its service desk functions throughout the organization and
provide EMR change management capabilities in support of its rollout of
Epic Electronic Medical Record application.
Following the consolidation of the IT organizations of both UNC and Rex
Healthcare, a former user of ServiceNow's help desk software, UNC
initiated a search for a unified service management platform for the
merged organizations. UNC selected FrontRange's HEAT Cloud platform due
to its integrated service desk and voice automation capabilities as well
as its comprehensive change management best practices.
FrontRange's HEAT platform will play a key role helping UNC's EMR
application achieve Meaningful
Use - a series of ore objectives that must be met by a 2016
deadline imposed by the American Recovery and Reinvestment Act.
Non-compliance with these complex requirements can result in significant
fines, loss of monetary incentives and a curtailment of government
reimbursements for Medicaid and Medicare payments. During the first
phase of the Epic EMR application rollout, UNC will leverage the HEAT
platform to address Change management requirements mandated by the
Meaningful Use objectives.
"We were won over by HEAT's ability to seamlessly integrate with our
existing IT infrastructure to cover all of our service management needs
under the same umbrella," said Tracy Parham, CIO of UNC Health Care
System. "Further, HEAT's Change Management capabilities will play a
pivotal role in helping us deploy Epic's EMR application in advance of
the fast-approaching government mandated compliance deadline. In
addition, FrontRange's professional services team has been exceptionally
responsive and effective in resolving occasional incidents throughout
our successful deployment of the HEAT system."
As the industry's only hybrid service management platform that supports
cloud, on-premise and/or a combination of the two deployment options
with a common framework, FrontRange's HEAT solution integrates IT best
practices with voice and workflow automation. This enables service desks
in health organizations like UNC to easily request a service or change,
plan for appropriate remediation measures and automatically approve and
In addition, HEAT's Change Management capabilities reduce the complexity
associated with the deployment, operation and maintenance of new
application rollouts. The platform uniquely integrates healthcare
industry best practices that automate the management and documentation
of EMR costs, budgeting and workflow analysis during the deployment
phase to simplify compliance with government mandated Meaningful Use
"UNC's selection of FrontRange is a significant validation of the unique
advantages offered by our HEAT cloud platform," said Kevin J Smith, VP
and GM of the Cloud Business Unit at of FrontRange. "As one of the
premier healthcare organizations in the world, UNC will realize
significant improvements in service desk and change management
efficiencies moving forward."
FrontRange is a leading provider of Hybrid IT software solutions for
organizations of all sizes. With our suite of HEAT applications,
FrontRange is the only company in the world that provides, from a single
platform, Service Management and Client Management software on-premise
and in the cloud. HEAT manages millions of service interactions and
millions of devices every day for more than 15,000 leading organizations
around the world. Our customers deliver world-class service while
maximizing operational efficiencies with reduced cost and complexity.
FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com.
About UNC Health Care
The UNC Health Care System is a not-for-profit integrated health care
system, owned by the State of North Carolina and based in Chapel Hill.
It exists to further the teaching mission of the University of North
Carolina and to provide state-of-the-art patient care. A distinguishing
characteristic of UNC Health Care is its association with the UNC-Chapel
Hill School of Medicine, a nationally eminent research institution. This
relationship gives UNC Health Care a powerful pathway for moving the
results of biomedical research from medical school laboratories to
patient care settings. UNC Health Care has been granted broad powers by
the North Carolina General Assembly to assure its management flexibility
and competitiveness in a rapidly changing health care business
environment. The enterprise is governed by a board of directors
appointed by the University of North Carolina.
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