Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of
software and services designed to improve the customer experience, has
published the agenda for its annual INTERACTIONS
2014 customer and partner conference, to be held June 2-5 at the JW
Marriott in Indianapolis, Indiana, U.S.A.
The global conference will feature keynotes from Aron Ralston, whose
autobiography, "Between a Rock and a Hard Place," was the subject of the
film "127 Hours"; and Jay Baer, social media expert and New York Times
best-selling author of the book, "YOUTILITY: Why Smart Marketing is
About Help Not Hype."
At the conference, Interactive Intelligence founder and CEO Dr. Donald
E. Brown will discuss the company's vision for the next evolution in
cloud computing and communications.
"This year we expect our annual conference to draw more than 2,000
customers, partners, prospects, analysts, consultants and media from
around the world," said Interactive Intelligence chief marketing officer
Joe Staples. "In addition to our popular tracks covering the full range
of communications and customer service topics, we've got loads of
special sessions, which include several new panel discussions that will
give attendees unique insight into the next generation of customer
Collocated this year with INTERACTIONS 2014 is a new educational event
Hot Trends Symposium, produced by Interactive Intelligence media
partner, Technology Marketing Corp. (TMC). The symposium is non-vendor
specific and is open to any customer service professional. The event
includes presentations from industry experts from firms such as
Forrester Research, Frost & Sullivan, Gartner, IDC, and others,
addressing the nine hottest technology trends shaping the customer
Among the new INTERACTIONS 2014 panel discussions is a general session
titled, "Meet Your New Customer." During this session moderated by
Staples, attendees will learn from a group of millennial-aged consumers
about their cmmunication preferences and what they expect from a
service experience. Another compelling panel discussion, "Insight from
the Experts," will give attendees guidance from industry analysts and
consultants about how to prioritize technology deployments, what
technologies are being overhyped, and more.
Interactive Intelligence will also share the results of its annual
Customer Service Experience primary research, which is designed to give
insight into what customers want from a service experience and the
technologies behind it.
This year, the conference will include more than 160 sessions focused on
contact center automation, unified communications, business process
automation, cloud communications, multichannel/omnichannel
communications, social media, mobile customer service, workforce
optimization, speech analytics, and more. Vertical sessions will include
tracks focused on accounts receivable management, government,
healthcare, insurance and utilities.
Entertainment will include music from The Railers during an event at
Lucas Oil Stadium, home of the Indianapolis Colts and Super Bowl XLVI.
Discounted early bird registration for INTERACTIONS 2014, which is open
to Interactive Intelligence customers, partners, and other pre-approved
guests, is available now through April 4, 2014. To register, visit http://www.inin.com/interactions/pages/registration.aspx.
Discounted early bird registration for CX Hot Trends Symposium is
available now through Feb. 28, 2014. To register, visit https://www.tmcnet.com/scripts/events/registration.aspx?theplan=CXS0614.
INTERACTIONS 2014 attendees can register for CX Hot Trends Symposium
sessions at no additional cost when they register for the main
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq:ININ) is a global provider
of contact center, unified communications, and business process
automation software and services designed to improve the customer
experience. The company's solutions, which can be deployed in the cloud
or on-premises, are in use by more than 6,000 customers worldwide.
Interactive Intelligence is among Software Magazine's 2013 Top 500
Global Software and Service Providers, and has received a Frost &
Sullivan Company of the Year Award for the last four consecutive years.
In addition, Glassdoor honored Interactive Intelligence with its 2014
Employees' Choice Award as one of the Best Places to Work in the U.S.,
and Mashable ranked Interactive Intelligence second on its 2014 list of
the Seven Best Tech Companies to Work For. The company was founded in
1994 and employs more than 1,800 people worldwide. Interactive
Intelligence is headquartered in Indianapolis, Indiana and has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. It can be reached at +1 317.872.3000 or firstname.lastname@example.org.
Visit Interactive Intelligence on the Web at www.inin.com;
on Twitter at www.inin.com/twitter;
on Facebook at www.inin.com/facebook;
or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
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