LiveVox Inc., the leading provider of cloud contact center solutions for
enterprise operations, announced the launch of its Agent Certification
Experience (ACE) program, a self-navigated program providing contact
center agents with comprehensive training and best practices for the
LiveVox platform. Requiring an average of 45 minutes to complete, the
user-friendly program includes a Certificate of Completion and is
offered to clients at no cost.
On the program's launch, Chief Marketing Officer and 30 year contact
center operation executive John McNamara says, "Our long-standing vision
at LiveVox is to eliminate the hurdles that restrict contact centers
from focusing on being competitive. This is true in terms of both
technology and service. The introduction of ACE is a prime example. The
automated program was designed to not only provide the necessary skills
needed by contact center agents using our platform, but also
significantly minimize the training workload of managers."
The web-based training program consists of six videos, five uizzes and
a final exam and covers major themes including LiveVox Agent Desktop
usage, dialing options, and call handling tools. The average completion
time requirement for each agent is 45 minutes. The easy-to-follow
program requires minimal managerial oversight and can be completed from
Upon completion, the agent will be issued an approved Certificate of
Completion, equipping the agent with the proper skills to navigate the
LiveVox Cloud platform.
McNamara adds, "ACE helps managers better and more quickly prepare their
agents for the ever-growing number of features in an efficient and
user-friendly system. For the many that have already enrolled their
agents into ACE, we've seen operations decrease the time needed to
onboard agents by as much as 30%. This is important to our clients'
needs to scale quickly across multiple sites."
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About LiveVox, Inc.
LiveVox is the leading provider of cloud contact center solutions for
enterprise operations. The patented, Verizon PCI-certified Cloud
platform integrates real-time scalable applications such as ACD/PBX,
predictive dialer, IVR, call recording, business analytics and
compliance suite. Leveraging Cloud-Switching, LiveVox enables
capabilities like Virtual Agent Queues, global multi-site sub-second
warm transfers and Centralized Call Recording. For more information,
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