Research and Markets (http://www.researchandmarkets.com/research/cjslsv/errorfree)
has announced the addition of the "Error-free
Design: Why Owning Service Complexity Benefits the Business"
report to their offering.
Arguably, the two most important elements of serving the enterprise
market with high-tech solutions are instilling confidence upfront in the
sales process, and following through on the recommendations resulting
from that process. In other words, communications service provider (CSP)
sales teams must possess both the knowledge for determining what
solutions and services will best address their prospective customers'
needs, and the skill to compil them in a custom-tailored manner.
The provisioning and implementation teams, in turn, need to know that
the service designs that get handed down to them will work as promised.
There are other important factors to delivering complex network
services, but getting the design right from the start improves the odds
that all will flow properly from there.
That sounds like a lot of pressure to put on the sales engineers and
solutions architects who design services. And it is. In addition, the
pressure to get the design right increases as the complexity of the
services increases. With the growth of cloud, hosted, multi-national and
multitechnology solutions, complexity has reached new heights.
However, the associated pressure it puts on sales and delivery teams is
unnecessary. While it has never been easy to flawlessly design and
deliver networked services, tools have evolved along with service
complexity to make the process smoother and more accurate. This report
tells the story of how Sprint teamed with its requirements-to-order
software solutions partner, Netformx, and transformed from a company
with percent of its service designs sent back for rework, to a company
with almost no rework.
To be clear, this transformation did not happen overnight. Sprint and
Netformx began working together to improve Sprint's service delivery
capabilities almost seven years ago. The industry and the enterprise
customers it serves have evolved since then.
For more information visit http://www.researchandmarkets.com/research/cjslsv/errorfree
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