Amadeus, the leading technology provider for the global travel industry,
today announces the launch and availability in North America of
ancillary services for 14 airline partners. Now Amadeus subscribers in
the US and Canada can easily access and book right from their desktop a
variety of ancillary services from airlines around the world such as
priority boarding, pre-paid baggage and other services travelers want
"Amadeus is a global leader in airline merchandising. Having already
deployed ancillary services for over 20 airlines in more than 60 global
markets, we're thrilled to bring the benefit of our merchandising
technology to Amadeus customers across North America, giving agencies
valuable new content to better serve their travelers' needs," said
Robert Buckman, head of Distribution Product Management for Amadeus
Ancillary services from these carriers are currently accessible and
bookable by Amadeus North America subscribers:
Available services include pre-paid baggage, chargeable seating,
pre-paid meals, priority boarding, airport lounge access and more.
Buckman said Amadeus will continue to implement ancillary services for
more carriers in 2014, such as US major airlines with development
projects currently underway including American Airlines, United Airlines
and Delta Air Lines.
Amadeus' ancillary services functionality enables travel professionals
to easily provide and complete end-to-end air travel arrangements and
deliver optimal value to travelers. Amadeus travel agencies benefit from
an easy-to-use, multi-channel end-to-end solution to sell ancillary
services and compete effectively with airline direct and online
channels. Integration of a graphical and dynamic catalog, with booking
and issuance in the same workflow for nearly every airline, makes it
easy and efficient.
The easy-to-use booking solution saves agents time and money by
accessing the airlines' ancillary services content through their
point-of-sale. It is fully integrated within the standard booking flow,
minimizing time needed for training. Furthermore, by being fully
integrated into agency mid- and back-office systems, agents can save
time otherwise spent on administrative tasks, ultimately maximizing
their productivity and profits.
"Reinforcing their role as true travel consultants, ancillary services
allows travel professionals to offer their travelers the ability to
customize their travel experience. Whether it's a premium seat, advance
boarding or a gourmet meal, by booking ancillary services via Amadeus,
agents have more transparency earlier in the shopping process than ever
before. This allows agents to assure their customers understand the
total cost of their trip and puts them in the ideal position to help
their customers choose the best travel option," said Buckman.
This launch also marks Amadeus' implementation in the North American
market of the Electronic Miscellaneous Document (EMD), a single,
standard method used to issue all travel related services, replacing the
existing automated Miscellaneous Charge Order (MCO), Amadeus virtual MCO
and IATA virtual Miscellaneous Prepaid Document (MPD). The Amadeus EMD
delivers enhanced functionality compared with the MCO, including
interlining facility, multi-coupon functionality and e-ticket
Over the past several years Amadeus has pioneered and rolled out a
number of initiatives as part of its commitment to a comprehensive
merchandising approach in the global marketplace. With that approach,
currently travel agencies sell airline ancillary services via Amadeus
technology in 64 countries around the world. Globally, 23 airlines are
currently distributing their ancillary services via the Amadeus System.
For more information on Amadeus' airline ancillary services, travel
professionals can visit http://bit.ly/Amadeusancillaries.
Notes to the editors:
Amadeus ancillary services graphical screenshot available on request.
Amadeus is a leading provider of advanced technology solutions
for the global travel industry. Customer groups include travel
providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel
sellers (travel agencies and websites), and travel buyers
(corporations and travel management companies).
The Amadeus group employs around 10,000 people worldwide, across central
sites in Madrid (corporate headquarters), Nice (development) and Erding
(operations), as well as 71 local Amadeus Commercial Organizations
The group operates a transaction-based business model. For the
year ended December 31, 2012 the company reported revenues of
€2,910.3million and EBITDA of €1,107.7 million.
Amadeus is listed on the Spanish Stock Exchange under the symbol
"AMS.MC" and is a component of the IBEX 35 index. To find out more about
Amadeus please visit www.amadeus.com
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