Allegiance, a provider of retention management technology and services,
today announced that it has named Al Nevarez to the newly created
position of vice president of data science, reporting to CEO Carine
Clark. Nevarez, who was previously vice president of product management
at Allegiance, will focus on the next generation of intelligent products
designed to quickly uncover actionable insights in customer data.
Nevarez is the inventor of Allegiance's award winning and patent pending Spotlight
data mining product, an advanced analytics tool with unprecedented ease
of use. Under Nevarez's direction, the new data science team will seek
to invent tools with the intelligent characteristics of a Google search
or an Amazon recommendation, yet with the simplicity of an iPhone app.
The team will focus on creating products that automatically discover
useful insights that drive great customer experience, operational
efficiency, and financial strength in clients' offerings.
The data science role has evolved into a critical function in business.
Data scientists develop compelling products and experiences around
massive amounts of data. As noted by Leena Rao in TechCrunch: "Now
data-mining experts and talent, especially those who can develop
compelling products and experiences around massive amounts of data, are
among the most desirable talent hires in the technology world, both at
companies and VC firms."
"Many businesses are now capitalizing on data, machine learning
algorithms, and computing power to drive real value, user engagement,
and profit. These approaches also work well for Voice of Customer data,"
said Nevarez. "Spotlight data mining has been transformative for our
clients. As our core product continues to evolve, the additional focus
on data science will ensure our clients can discover all the advantages
their data provides today and into the future."
"The focus on data science is a great opportunity for innovation and new
revenue for Allegiance. Software that is able to process and create
valuable insights from this data will be integral to the success of this
effort," said Carine Clark, president and CEO of Allegiance. "Al has
that rare combination of business and technical acumen combined with a
healthy disregard for what's not possible. These are great traits for
data science, which often has little precedent in traditional products."
Nevarez started his career at Ford Motor Company, where he worked in the
US and Japan in engineering and marketing on several of the most
technically advanced vehicles of their time. Nevarez studied mechanical
engineering and computer science and received a master's degree in
engineering from Stanford University.
About Allegiance, Inc.Allegiance, Inc. helps companies
systematically reduce the time it takes to listen, understand and
respond to customers' needs and problems, creating customers for life.
The company's retention management solutions, powered by its Voice of
Customer (VoC) platform, help organizations to increase retention rates
up to 25% while improving the customer experience and performance
management. The Allegiance open architecture platform is offered in a
variety of turnkey solutions and is fully integrated with an
industry-leading partner network. For more information about Allegiance,
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