Management Software Group, Inc., (WFMSG) the developer and provider
of the Community workforce management solution, today announced that the
exciting new release of Community WFM has completed testing is available
for general delivery.
Community 4.0 automates the tedious process of realigning your workforce
to match the dynamics of customer behavior. By leveraging multiple,
intelligent, two-way, carrier independent mobile channels, Community 4.0
enables enterprise contact centers to flex capacity in minutes. Analysts
may execute multiple strategies that modify, add or reduce staffing and
execute and communicate hundreds or even thousands of schedule changes
routinely. Those same strategies, once built following a simple wizard
driven process, can then be saved for later execution with a simple
click, drag and drop.
"The response to Community 4.0 release has been overwhelming," said
Daryl A. Gonos, principal responsible for sales and marketing. "The
intelligent features and ommunications framework combine to deliver a
disruptive technology that has been previously unavailable as a core
component of a workforce management solution. When you couple low cost,
IT friendly, mobile ready, browser neutral, scalable architecture with
Community's ease of use, the value proposition for first time adopters
and those wrestling with outdated, expensive legacy systems is extremely
compelling. If the early response is an indication of the markets'
receptiveness, we look for Community to capture significant market share
in 2014. We could not be more excited," Gonos concluded.
"While legacy solutions have focused and continually refined the
forecasting and scheduling features for the contact center agents,
Release 4.0 of Community is an automated workflow framework that enables
our clients to build simple and complex, reusable strategies that
optimize operations for the workforce team and streamline those
processes," said Todd A. Cotharin, WFMSG principal responsible for
product management. "We believe that automating the workforce management
process is the next significant area of opportunity for contact center
technologies and Community 4.0 is leading the way."
The Workforce Management Software Group, Inc. is the developer and
provider of the Community workforce management solution. Community is
delivered with a multi-channel communications gateway, installs and
integrates with multiple platforms in just a few hours and provides
elegant features and active web portals for schedulers, supervisors and
contact center agents. Community is openly architected and integrates
readily to seamlessly combine with third party applications to add even
greater value to other workforce optimization components. For a live
demonstration of the innovative Community workforce management solution
or to discuss how WFMSG can partner with you to increase your
technology's impact on contact centers, call (877) 668-6870 or visit us
on the web at www.wfmsg.com.
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