Competitive Carriers Association Global Expo - IDI
Billing Solutions (IDI), a leading developer of telecommunications
billing, rating, order management, workflow, customer management and
sales solutions, is pleased to announce that Mountain View, Wyo.-based
Union Telephone has selected IDI's CostGuard®
solution to replace its existing billing and OSS systems.
Union Telephone Company was established in 1914 and serves communities
throughout Wyoming, northeastern Utah and northern Colorado. The company
provides mobile and wireline service to both residential and business
customers through 35 retail stores and authorized agents.
Union conducted an exhaustive search for a new billing partner before
selecting IDI's award-winning CostGuard application. In implementing
CostGuard, Union will be able to leverage new technologies and rapidly
build out additional service offerings for its customers using the
application's flexible product
catalog and powerful rating
engine. Union's customers can also expect to see enhancements as
CostGuard's point of sale module brings additional care capabilities to
the company's retail stores.
Operationally, Union's mobile and wireline businesses will be united
under the CostGuard application, creating a convergent view of the
company's sales, inventory, product management, financial, retail and
customer service operations. Union will also use CostGuard' open
architecture and standard
APIs to establish new partnerships and complete integration projects
that improve information flow and efficiency throughout the business.
Productivity gains are also expected as IDI's high-performance solution
helps reduce the time and effort required to complete regular billing
"We looked at a wide range of B/OSS solution providers and felt that IDI
had a comprehensive solution that would give us a convergent view of our
business and streamline operations so we can remain focused on serving
our customers," said Chris Sutton, IT Director of Union Telephone. "With
IDI we have a robust billing application, access to a knowledgeable
professional services team and expert U.S.-based billing personnel. We
look forward to a long and productive partnership."
"Union Telephone is a progressive carrier that remains as committed
today as it was nearly 100 years ago on ensuring its customers have
access to the latest technologies and services at a competitive price,"
said Donald Culeton, president and CEO of IDI Billing Solutions. "As a
successful telecommunications service provider, Union is keeping one eye
on its current operations and one eye on the future. We're pleased to be
helping Union keep everything in view."
About IDI Billing Solutions:
IDI Billing Solutions (formerly Info Directions, Inc.) is a leading
B/OSS services provider for the telecommunications industry. IDI's Billing
as a ServiceSM offering includes the
award-winning CostGuard® application, expert back-office and
professional services, and a cost-effective SaaS-hosted platform for
telecom billing. Billing as a Service gives communications
providers engaged in mobile,
the tools to monetize their services and streamline operations related
to selling, activating, managing and billing telecom customers. IDI
maintains a Gold Hosting Competency in the Microsoft Partner Program. To
learn more about IDI, please visit us at www.idibilling.com
or call 1.888.924.4110.
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