Adapt Telephony Services, the prominent reseller and systems integrator
of contact center automation and enterprise IP telephony solutions
headquartered here, announced new contracted sales records for 2012
along with its capture of a third consecutive "Worldwide Partner of the
Year" honor from its vendor partner Interactive Intelligence, Inc.
Adapt total contracted sales grew 30 percent year-over-year in 2012,
aided by significant new state and Federal government contracts and
additional new system deployments in healthcare, manufacturing and
financial services. Total new clients contracted rose to 27 by the close
of last year, helping Adapt earn its third straight "Worldwide Partner
of the Year" honor. Competing each year for this honor are some 400
Interactive Intelligence resellers globally including many companies
larger than Adapt.
Several Chicago-area clients of Adapt include American Hotel Register
Co., AUM, First Bank of Highland Park, DuPage Medical Group, the Chicago
Patrolmen's Federal Credit Union and EZ Links Golf Reservations. Adap
was founded in 1997 by a small entrepreneurial team.
"Our clients still may be facing economic uncertainty but in 2013 that
concern is taking a back seat to their desire to better serve their own
customers - and immediately - with an innovative multi-channel IP
communication platform built for today's consumer preferences," says
Jerry Brown, Adapt vice president. "Each is eliminating administrative
burdens by replacing numerous outdated systems and cumbersome equipment
with a single, all-in-one, IP-based unified communications platform that
handles voice calls, voicemail, email, web interactions, chat, text, fax
and social media interactions the same way."
Last year Adapt:
Adapt offers the Customer Interaction Center® from Interactive
Intelligence. CIC is an all-in-one IP communications software suite
providing multichannel contact center automation and enterprise IP
telephony functionality. CIC's architecture is based on open standards
and eliminates the higher costs and complexity introduced by multipoint
Adapt Telephony Services, LLC (Adapt) is a global value-added reseller
and integrator of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. Adapt has deployed Interactive Intelligence solutions at
more than 300 customer sites. Vertical specialties include financial
services, healthcare, insurance, manufacturing and retail.
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