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[February 28, 2013]
NTT Communications and Partner Carriers Agree to Strengthen Global Network Service Reliability during Arcstar Carrier Forum 2013
(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 28 February 2013 Release date- 27022013 - TOKYO, JAPAN - NTT Communications Corporation (NTT Com) announced today that the company and its global telecommunications-carrier partners agreed on a range of measures to further enhance Arcstar Global Network Services during the Arcstar Carrier Forum 2013 in Japan on February 26 and 27.
The Arcstar Carrier Forum is an international conference organized by NTT Com to discuss strategies for strengthening Arcstar-branded managed network services for multinational corporations.
This year, 20 partner carriers agreed on numerous best practices aimed at improving service availability, lowering outages per line, improving time to repair, strictly adhering to service-delivery deadlines and providing customers with real-time information and detailed disclosure of failures and related follow-up.
In discussions concerning this year's major topic, 'Transparency for Transformation,' the participants considered how to improve service quality in terms of design, delivery, operation and maintenance, with a special emphasis on customer satisfaction. Carriers shared their methods for monitoring and restoring services, including what and how frequently they communicate with a customer in the event of a malfunction. They also agreed on the critical importance of maintaining network quality while advancing network technologies, such as OpenFlow network virtualization, in the era of cloud computing.
In celebration of this tenth gathering of the Arcstar Carrier Forum since 2000, NTT Com presented awards to carriers for the most outstanding quality-enhancement practices and achievements.
NTT Com Partner Carriers that Attended the Arcstar Carrier Forum 2013 Australia: SingTel Optus Pty Limited China: China Telecommunications Corporation France: Orange Business Services Hong Kong: Hutchison Global Communications Limited India: Bharti Airtel Limited India: Tata Communications Limited Indonesia: PT Indosat Tbk Korea: KT Corporation Malaysia: Telekom Malaysia Berhad Philippines: Philippine Long Distance Telephone Company Singapore: Singapore Telecommunications Limited Singapore: StarHub Ltd South Africa: Internet Solutions Taiwan: Chunghwa Telecom Co., Ltd.
Thailand: CAT Telecom Public Company Limited UK: Interoute Communications Limited USA: Level 3 Communications, LLC USA: Verizon Communications Inc.
USA: Virtela Technology Services Incorporated Vietnam: Vietnam Posts and Telecommunications Group About NTT Communications Corporation NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One VPN network reaching over 150 countries, and over 140 secure data centers. NTT Communications' solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
www.ntt.com | Twitter@NTT Communications | Facebook@NTT Communications | LinkedIn@NTT For more information (Ms.) Kayo Ito, (Ms.) Kayoko Kitasaki Customer Services NTT Communications Tel. +81 3 6733 5668 [Editorial queries for this story should be sent to firstname.lastname@example.org] ((Comments on this story may be sent to email@example.com)) (c) 2013 Electronic News Publishing -
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