Regulatory News :
Teleperformance (Paris:RCF), the largest global provider of customer
experience management outsourced services, announced today it has been
recognized as a leader by Gartner, Inc. a world renowned independent
industry analyst firm, in its 2012 Magic Quadrant report on Customer
Management (CM) Contact Center BPO, Worldwide services - released
recently by TJ Singh and Johan Jacobs.
The Magic Quadrant graphic and complete report is provided by courtesy
of Teleperformance under authorized Gartner license and may be accessed
through this link :http://www.gartner.com/technology/reprints.do id=1-1DJVR1B&ct=130110&st=sg%2520.
Daniel Julien, Chairman and CEO of Teleperformance, commented: "As
the global industry leader, we remain both proud and sincerely humbled
by the frequent recognition we receive based directly on tangible
performance. This recognition reflects the quality of work we do
and the results we achieve for our clients including the largest
enterprises in all major industries who count on us around the world. We
thank Gartner for again recognizing Teleperformance as a leader in this
important research and I would encourage everyone to read the full
report. Finally, I thank all of our great Teleperformance people
everywhere - your performance and commitment is what makes us not just
the biggest gloal partner in our field, but the very best partner for
the most successful brands on the planet."
ABOUT THE MAGIC QUADRANT
Gartner, a world renowned independent industry analyst firm, assessed 18
globally recognized companies including Teleperformance, using 15
evaluation criteria to measure each provider's ability to execute and
completeness of vision. The study description is summarized as follows:
Gartner's Magic Quadrant for CM contact center business process
outsourcing services evaluates a vibrant provider landscape. Sourcing
managers need to know that the providers are fast changing due to
evolving technology and customer needs in an uncertain economic climate.
According to Gartner, leaders demonstrate market-defining vision and the
ability to execute against that vision through CM contact center BPO
services, a superior market share (among the top 10 providers in regions
where they compete), and solid references for CM contact center BPO
services, worldwide, including a cross section of vertical industries.
Leaders also have superior investments in innovative CM contact center
BPO service offerings, business/pricing models and service delivery
models. They have a superior understanding of client needs and of
current market conditions, and they are actively building competencies
to sustain their leadership position in the CM contact center BPO market
across multiple regions. The CM contact center BPO service providers in
this Leaders quadrant generally also have strong global and regional
service delivery operations and deep technology to leverage, and they
deliver above-average customer experience.
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings. Gartner research
publications consist of the opinions of Gartner's research organization
and should not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a particular
Teleperformance, the world's leading provider of outsourced CRM and
contact center services, serves companies around the world with customer
acquisition, customer care, technical support and debt collection
programs. In 2011, it reported consolidated revenue of €2,126 million
($2,955 million, based on €1 = $1.39).
The Group operates about 98,000 computerized workstations, with more
than 130,000 full-time equivalent employees across 250 contact centers
in 49 countries. It manages programs in more than 66 languages and
dialects on behalf of major international companies operating in a wide
variety of industries.
Teleperformance shares are traded on the NYSE Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service.
They are included in the following indices: SBF 120, STOXX 600 and
France CAC Mid & Small.Symbol: RCF - ISIN: FR0000051807 -
Reuters: ROCH.PA - Bloomberg: RCF FP
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