Systems Inc. (NASDAQ: VRNT) today announced that its customer Honda
Canada Finance Inc.-a provider of financing and leasing options for
Canadian consumers for Honda and Acura automobiles-has been honored with
Ventana Research's 2012 "Contact Center Excellence" Leadership award
based on its use of Impact 360® Workforce Optimization™.
The Ventana Research Leadership Awards program, presented in November
2012, highlights organizations that have advanced their business
leadership by effectively utilizing people, processes, information and
technology to realize the best outcomes.
"We congratulate Honda Canada Finance and Verint on receiving this
prestigious award," says Mark Smith, CEO and chief research officer,
Ventana Research. "The results speak for themselves. Together, they have
achieved real-world impact by optimizing customer satisfaction scores,
and driving service levels and operational efficiencies. It truly is a
showcase application of impactful contact center technologies."
Honda Canada Finance selected the Verint software with specific goals in
mind: to increase team efficiency, place an emphasis on customer
satisfaction and maintain a consistent communications platform across
multiple contact centers. In order to achieve this, the organization
deployed Impact 360 Workforce Optimization (WFO) to obtain a unified
approach for quality monitoring (QM) and call recording, workforce
management, eLearning, performance management, enterprise feedback
management and surveys. The enterprise WFO solution has delivered Honda
Canada Finance an offering that provides real-time access to
intelligence across its centers, enabling it to capture and analyze
customer interactions, uncover trends, discver the root cause of
employee and customer behaviors, and make faster, better decisions.
When Honda Canada Finance first started its quality program and tracking
scorecards, associates averaged 64 percent. Today, QM scores exceed 90
percent-a big improvement and direct result of more focused training,
process improvement and service levels.
"We are delighted to see Honda Canada Finance recognized for its
dedicated focus on driving customer satisfaction and for the ways it has
propelled technology and processes that support its commitment to
service excellence," comments Nancy Treaster, senior vice president and
general manager, strategic operations, Verint Enterprise Intelligence
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help
organizations of all sizes capture and analyze customer interactions,
sentiments and trends across multiple channels, improve performance and
optimize the customer experience. The solution portfolio includes the
Impact 360® Workforce Optimization™ suite and
Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing
products and services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its
extensive portfolio of Enterprise Intelligence Solutions™ and
Security Intelligence Solutions™ helps worldwide
organizations capture and analyze complex, underused information
sources-such as voice, video and unstructured text-to enable more
timely, effective decisions. More than 10,000 organizations in 150
countries, including over 85 percent of the Fortune 100, use Verint
solutions to improve enterprise performance and make the world a safer
place. Headquartered in N.Y. and a member of the Russell 3000 Index,
Verint has offices worldwide and an extensive global partner network.
Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2012 and our Quarterly Report on Form 10-Q for
the quarter ended October 31, 2012, and other filings we make with the
SEC. The forward-looking statements contained in this press release are
made as of the date of this press release and, except as required by
law, the Company assumes no obligation to update or revise them or to
provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
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