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[February 08, 2013]
ShoreTel releases ShoreTel Enterprise Contact Center 8
Feb 08, 2013 (Datamonitor via COMTEX) -- ShoreTel, a provider of unified communications platforms, has announced the release of ShoreTel Enterprise Contact Center 8.
With enhancements to the email and chat channels within the contact center, the new release extends the set of features enterprises use to communicate with customers and deliver service, the company said.
The enhanced release of ShoreTel Enterprise Contact Center makes it easier for enterprises to meet the needs of multi-device, multi-channel consumer by removing barriers and offering more avenues for communication. Agents can now effectively handle emails, chats and calls, both inbound and outbound. Customers can also schedule callbacks so they can be contacted at a time that is convenient, the company added.
"ShoreTel is being selected by more large enterprises than ever before, for which the multi-channel contact center is a key part of their evaluation for their overall communications strategy," said Pejman Roshan, vice president product management, ShoreTel. "We're realizing the significant investments we've made in channel programs and certifications, and integrated innovation partner solutions to bring a sophisticated yet brilliantly simple contact center solution to market. We will continue to focus on this strategic communication segment driven by the adoption of mobile users demanding multiple ways to communicate, and in parallel evolve our solutions to incorporate more unique hybrid cloud solutions over time."
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