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[February 07, 2013]
Genesys Announces Rapid Deployment Solution With 'Genesys One'
Feb 07, 2013 (M2 PRESSWIRE via COMTEX) -- Genesys, a leading provider of customer service solutions, has announced Genesys One, an end-to-end customer service solution for medium-sized enterprises that can be rapidly deployed in 30 days.
Genesys One uniquely packages the Genesys world class contact centre capabilities with innovative customer service best practices in the form of templates and routing strategies, which together with the innovative rapid deployment capabilities enables mid-size contact centres to quickly and easily deploy a next generation contact centre.
Key facts: Genesys One is based on open standards SIP architecture instead of a proprietary platform, to provide the flexibility, scalability, and platform-independence that can future-proof any small or mid-sized contact centre environment and enable contact centre operators to deploy Genesys One with easier integration and quicker deployment.
Medium-sized enterprises can quickly install Genesys One built on the industry-leading Genesys 8 software suite into their contact centre technology as a single software package. Advanced customer service capabilities such as best-in-class routing, agent desktop and reporting are included in one end-to-end solution.
Advanced reporting capabilities and role-based applications allow customer service executives and line of business managers to monitor and modify customer service strategies as desired.
Once implemented, Genesys One is scalable, open and ready to adapt to any changes that a medium-sized business may wish to make in the future.
Genesys One is not tied to any specific telephony hardware, and customers can easily add web and social channels, high availability, workforce engagement and outbound interactions when required.
Supporting quotes: With Genesys One, medium-sized businesses and enterprises now have access to a sophisticated solution that gives them instant access to industry-leading technology and over two decades of customer service expertise and best practices, in a rapid deployment model to deliver a great customer experience, commented Keith Wilkinson, Vice President for the UK & I and Africa, Genesys.
Genesys One fulfils a critical business need for mid-size contact centres looking for a customer-centric, best-of-breed approach.
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