Genesys, a leading provider of customer service and contact center
solutions, today announced the availability of Genesys Connect for
Service Cloud on salesforce.com's AppExchange, the world's leading
business apps marketplace. Additionally, Genesys further expanded its
relationship with salesforce.com so that customers can now purchase from
Genesys the natively integrated solution, which combines the Genesys
Connect cloud contact center solution with Service Cloud. Genesys is
demonstrating Genesys Connect as a Gold Sponsor at ITEXPO, in Miami
(January 30 - February 1) in booth # 607.
Built natively on the Salesforce Platform, the world's leading cloud
platform for social and mobile business apps, Genesys Connect is
available for a free trial on salesforce AppExchange.
"Genesys is excited to bring to market an end-to-end customer service
solution featuring the award winning Service Cloud and best-in-class
Genesys contact center," said Paul Segre, President and CEO of Genesys.
"Companies looking to transform the customer service experience need to
consider this easy to use and manage cloud solution, which is now
directly available from Genesys."
"Companies are turning to social and mobile cloud technologies to
transform the way they connect with customers," said Alex Bard, SVP
Product Management, salesforce.com. "By tapping into the power of the
Service Cloud, Genesys provides customers with the tools they need to
accelerate business success in the social era."
About Genesys:Genesys is a leading provider of customer
service and contact center solutions. With more than 2,000 customers in
80 countries, Genesys orchestrates more than 100 million customer
interactions every day across the contact center and back office,
helping companies deliver fast and optimal levels of customer service
with a highly personalized cross-channel customer experience. Genesys
also prioritizes the flow of work to back office personnel resulting
from any customer interaction, internal workflow or business
application, optimizing the performance and satisfaction of
customer-facing employees across the enterprise.
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