a leading provider of hybrid IT service management (ITSM) solutions,
announced today that TMC, a global, integrated media company, has named HEAT
Cloud as a CUSTOMER
2012 Product of the Year Award winner.
Cloud solutions robust, highly flexible solution, built on IT best
practices that help customers meet the dynamic needs of a growing
business and achieve the highest level of service quality, delivery and
performance. HEAT Cloud solutions strategically enables businesses to
perform complete, workflow based service management activities that
range from straight forward service desk operations to more complex and
configurable service management workflows built on industry standard
procedures. HEAT Cloud solutions deliver world class and proven Service
Management capabilities on a true multi-tenant, built-for-purpose
"We are honored to be recognized as a CUSTOMER Product of the Year award
winner for 2012. This recognition further validates our leadership in
the ITSM market," said Jon Temple, president and CEO at FrontRange. "We
are committed to delivering the best solutions to our customers that
increase the agility of the business and improve day-to-day operations."
"FrontRange was selected to receive a 2012
Product of the Year Award for its achievement in advancing customer
experience management technologies. HEAT Cloud has demonstrated
excellence as well as provided ROI for the companies that use it," said
Rich Tehrani, CEO, TMC.
The 15th Annual Product of the Year Award winners
are published in the January/February 2013 issue of CUSTOMER
For more information about the CUSTOMER 2012 Product of the Year
Awards or any of the TMC media properties, please visit www.tmcnet.com.
FrontRange was also recently shortlisted for the 7th annual
Stevie Awards in the category of Sales or Customer Service Solutions
Technology Partner of the Year.
FrontRange is the global leader in Hybrid
IT Service Management (ITSM) solutions for organizations of all
sizes. With its suite of HEAT applications, FrontRange is the only ITSM
provider in the world that delivers Service Management software with
fully integrated Voice Automation and Client Management capabilities
on-premise and in the cloud. HEAT manages millions of service
interactions a day for more than 15,000 leading organizations around the
world. HEAT enables customers to deliver world-class service while
maximizing operational efficiencies with reduced cost and complexity.
FrontRange is headquartered in Milpitas, Calif. and can be found at www.frontrange.com.
TMC's CUSTOMER Magazine
CUSTOMER magazine premiered in September 2012 and is the
industry's new, definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Each issue of CUSTOMER includes news and insights on
the latest developments in agent training, analytics, ERP, IVR, social
CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com
for more information.
TMC is a global, integrated media company that helps clients build
communities in print, in person and online. TMC publishes multiple
magazines including CUSTOMER,
Evolution and Cloud
Computing. NFVZone is read by more than 1.5 million unique
visitors each month, and is the leading source of news and articles for
the communications and technology industries. TMC is also the producer
the world's leading B2B communications event, as well as industry
events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5
Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp,
and more. Visit TMC
Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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