a leading global customer care provider, today announced it has been
positioned by Gartner, Inc. in the Leaders quadrant of Gartner's 2012
Customer Management Contact
Center BPO report.1 The report evaluates vendors through
a series of stringent criteria related to the ability to execute as well
as completeness of vision.
"We believe Sitel's positioning in Gartner's Leaders Quadrant further
confirms our mission to serve as a trusted partner to our global
clients. In the new year,Sitel will continue to expand our omnichannel
customer care approach, and invest in the right people, processes and
technologies," said Bert Quintana, president and chief executive officer
About SitelSitel is a world leader in outsourced customer
care services. With more than 26 years of industry experience, Sitel has
twice been ranked as the top overall call center outsourcing provider in
Datamonitor's annual Black Book of Outsourcing survey. Sitel's 57,000
employees provide clients with predictable and measurable Return on
their Customer Investment by building customer loyalty, increasing sales
and improving efficiency. Sitel's solutions span 120+ domestic,
nearshore, and offshore centers in 25 countries across North America,
South America, Europe, Africa, and Asia Pacific. The company is
privately held and majority owned by Canadian diversified company, Onex
Corporation. For more information, please visit www.sitel.com.
About the Magic QuadrantGartner does not endorse any
vendor, product or service depicted in its research publications, and
does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
1 Gartner, Inc., Magic Quadrant: Customer Management Contact
Center BPO, Worldwide, TJ Singh, Johan Jacobs, December 24, 2012.
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