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[February 22, 2013]
TMC's CUSTOMER Magazine 2012 Product of the Year Award Winners Are Revealed
Norwalk, CT (January 23, 2013) -
, a global, integrated media company helping clients build communities in print, in person and online announced today the winners of the
2012 Product of the Year Awards.
The editors of CUSTOMER selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence.
'Product of the Year winners represent the best in the customer service industry, having demonstrated a devotion to excellence in enhancing the customer experience and driving growth in the contact center industry through their innovative products and services. I extend congratulations to all our winners and I look forward to seeing their contributions to the industry in 2013,' said
, Group Editorial Director, TMC.
'For 15 years,
has recognized the most ground-breaking products through this prestigious award honoring the most deserving companies. We are proud to honor the greatest achievements in the advancement of customer experience management, CRM and contact center technologies in 2012,' said
, CEO, TMC.
'These companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them,' Tehrani continued.
Below are the winners of the 2012 Product of the Year Award. Winners will also be published in the January/February 2013 issue of TMC's
For more information about TMC and TMC's
magazine, please visit
magazine 2012 Product of the Year Award Winners
ac2 Solutions, Inc.
Advanced Workforce Optimization Portal
Alloy Software, Inc.
Alloy Navigator Express 6
Altitude uCI 8
AMC Technology, LLC
AMC Contact Canvas
Aspect Unified IP 7.1
Autonomy Media Aggregation Service
Avaya Customer Connections Mobile
Calabrio Speech Analytics
Citrix GoToAssist Corporate
Clear C2, Inc.
Convergent Outsourcing, Inc.
Convergent Employee Scorecard (CEScore)
Coveo for Salesforce
CSG Systems International, Inc.
CSG Enhanced Sales Edition
Cyara Solutions Suite Version 4.1,
Drishti-Soft Solutions Pvt. Ltd.
Syntellect CIM (Customer Interaction Management)
CallRex Quality Management Suite
ePath Learning, Inc.
ePath Learning eSource
Epicor Software Corporation
Epicor® Eagle® Mobile Manager
Customer Engagement Platform v4.0
FieldSync Mobile Solutions
HEAT Cloud Service Management
HireIQ Solutions, Inc.
Mobile Care Made Easy
Intelligent Call Suppression
Knoa Experience and Performance Manager (EPM)
Leads360 Dial-IQ Inbound and Multi-Line
LiveEngage by LivePerson
Mattersight Behavioral Analytics
MEDIATEL DATA SRL
Contact Center Solutions Version 6.0 SP1
Monet Software Inc.
Monet Metrics - Call Center Performance Management in the Cloud
Noble Sysetms Corporation
Noble® Mobile Solutions
Tracer with Mobile Recall
Pega Sales Force Automation™ (Pega SFA)
prairieFyre Contact Center for Microsoft Lync Version 5.10.1
Radialpoint Remote Premium Technical Support
RightAnswers Unified Knowledge Platform Version 7
Sage North America
Sage ACT! 2013
Smart Call Agents
VanillaSoft Lead Management Software
Verint Systems Inc.
Impact 360 Workforce Optimization
VXI Global Solutions, Inc.
premiered in September 2012 and has become the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER's tag line 'Target. Engage. Deliver.' sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.
Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more. Please visit
for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including
. NFVZone is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of
, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit
for a complete listing and further information.
For more information about TMC, visit
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