TeleTech Holdings, Inc. (NASDAQ: TTEC) a leading global provider of
technology-enabled customer experience solutions, announced today that
it has appointed Brian Shepherd to the newly created position of
Executive Vice President of TeleTech and President of Customer Strategy
and Technology Services.
Mr. Shepherd will focus on accelerating growth in these business
segments and driving continued innovation in the technology and business
processes required to deliver a superior customer experience in today's
complex data-driven, multi-channel environment.
"We are delighted to have someone of Brian's stature join the executive
team," said Ken Tuchman, TeleTech chairman and chief executive officer.
"As an internationally recognized business leader with more than 20
years of customer experience consulting and technology acumen, Brian
will help us further differentiate our technology-enabled value
proposition in the market," continued Tuchman.
"The speed of change required to deliver a superior, multi-channel
customer experience has never been greater and companies are challenged
by how to effectively respond," said Shepherd. "TeleTech is setting the
standard for technology-driven solutions in this area, and I am excited
to join its seasoned management team to both accelerate its growth and
bring greater value to the industry-leading clients we serve."
Mr. Shepherd joins TeleTech from Amdocs (NYSE: DOX), a leading provider
of customer experience systems and services, where he served in a
variety of senior executive roles, including as Group President and a
member of the executive management team. Amdocs is a 20,000 employee
company with more than $3.0 billion in revenue. He also has extensive
consulting experience from his tenure as a strategy consultant at
McKinsey & Company.
Mr. Shepherd received his Masters of Business Administration from
Harvard Business School after graduating magna cum laude with a Bachelor
of Arts degree in Economics from Wabash College.
For 30 years, TeleTech and its ubsidiaries have helped the world's most
successful companies design, enable, manage and grow customer value
through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the
TeleTech group of companies delivers technology-enabled solutions that
maximize revenue, transform customer experiences and optimize business
processes. From strategic consulting to operational execution, our more
than 39,000 employees drive success for clients in the communications
and media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech Community
Foundation, the Company leverages its innovative leadership to ensure
that students in underserved communities around the globe have access to
the tools and support they need to maximize their educational outcomes.
For additional information, please visit www.teletech.com.
Statements in this press release that relate to future results and
events (including statements about future financial and operating
performance) are forward-looking statements based on TeleTech's current
expectations. Actual results and events in future periods could differ
materially from those projected in these forward-looking statements
because of a number of risks and uncertainties including: achieving
estimated revenue from new, renewed and expanded client business as
volumes may not materialize as forecasted, especially due to the global
economic slowdown; the ability to close and ramp new business
opportunities that are currently being pursued or that are in the final
stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired
companies and the sales of new products; the possibility of lower
revenue or price pressure from our clients experiencing a business
downturn or merger in their business; greater than anticipated
competition in the customer management industry, causing adverse pricing
and more stringent contractual terms; risks associated with losing or
not renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing clients
due to consolidation in the industries we serve; consumers' concerns or
adverse publicity regarding our clients' products; our ability to find
cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated
with business interruption due to weather, fires, pandemic, or
terrorist-related events; risks associated with attracting and retaining
cost-effective labor at our delivery centers; the possibility of asset
impairments and restructuring charges; risks associated with changes in
foreign currency exchange rates; economic or political changes affecting
the countries in which we operate; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation or
government regulation that adversely impacts our tax obligations, health
care costs or the customer management industry. A detailed discussion of
these and other risk factors that could affect our results is included
in TeleTech's SEC filings, including our Annual Report on Form 10-K for
the year ended December 31, 2011. The Company's filings with the
Securities and Exchange Commission are available in the "Investors"
section of TeleTech's website, which is located at www.teletech.com.
All information in this release is as of January 22, 2013. The Company
undertakes no duty to update any forward-looking statement to conform
the statement to actual results or changes in the Company's expectations.
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