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[January 21, 2013]
TMC's CUSTOMER Magazine Announces Winners of the 2012 TMC Social Business Award
(Norwalk, CT - January 18, 2013) -
, a global, integrated media company building communities in print, online and in person, announced winners, finalists and honorees of the 2012 TMC's Social Business Award, sponsored by
TMC's CUSTOMER magazine
The TMC Social Business Award honors vendors that have demonstrated innovation, unique capabilities, and significant contributions toward enabling and improving social channel interactions.
'Using social media, companies have the ability to not only measure and monitor customer satisfaction in real-time but can actively participate in the daily dialog that shapes their brand perception. Ultimately social media has an impact on sales and satisfaction levels in the market. To recognize and encourage the evolution and advancement of social communications, TMC is proud to announce its Third Annual TMC Social Business Award winners,' said
, CEO, TMC. 'Congratulations to the companies who have demonstrated innovation as well as the ability to improve social media communications.'
The 2012 TMC Social Business Award winners, finalists and honorees are published in the November issue of
2012 TMC Social Business Award Winners
Xactly FOX - 'Friends of Xactly'
Avaya Social Media Manager
ePath Learning, Inc.
ePath Learning eSource
Social Media Auto Response Technology (SMART)
NCO/APAC Social Solutions
Pega Customer Process Manager
Shoutlet Software - Social CRM
For more information, please visit
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including
. NFVZone is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of
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For more information about TMC, visit
premiered in September 2012 and has become the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER's tag line 'Target. Engage. Deliver.' sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.
Each issue of
includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more.
was formerly Customer Interaction Solutions. Please visit
for more information.
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