(NYSE: XRX) has been named to the Gartner, Inc. Leaders Quadrant by
Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact
Center Business Process Outsourcing report.1
The Magic Quadrant is a proprietary research tool developed by Gartner
that offers visual snapshots of a market's direction, maturity and
participants, and evaluates companies on completeness of vision and
ability to execute.
"We live in a world that's very connected, and customers expect, and
even demand to receive immediate care from brands," said Connie
Harvey, chief operating officer, Xerox
Commercial Services. "We feel being placed as a leader in the Magic
Quadrant is recognition that Xerox is setting new industry standards in
customer care through innovation,
globalization and deeper, data-based understanding of customer needs."
Through 54,000 customer management agents, Xerox handles more than 1.6
million contact center interactions daily in 175 global customer care
centers, in 30 languages. Xerox provides customer
care support to a range of industries including technology,
communications, banking and financial services, travel, retail,
education, government, pharmaceuticals and healthcare.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings. Gartner research
publications consist of the opinions of Gartner's research organization
and should not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a particular
With sales approaching $23 billion, Xerox
(NYSE: XRX) is the world's leading enterprise for business
process and document
management. Its technology, expertise and services
enable workplaces - from small businesses to large global enterprises -
to simplify the way work gets done so they operate more effectively and
focus more on what matters most: their real
business. Headquartered in Norwalk, Conn., Xerox offers business
process outsourcing and IT
outsourcing services, including data processing, healthcare
benefits management, finance
solutions, and customer
relationship management services for commercial and government
organizations worldwide. The company also provides extensive
technology, services, software
Xerox supplies for graphic
communication and office
printing environments of any size. The 140,000 people of Xerox serve
clients in more than 160 countries. For more information, visit http://www.xerox.com,
For investor information, visit http://www.xerox.com/investor.
Note: To receive RSS news feeds, visit http://news.xerox.com/rss.
For open commentary, industry perspectives and views visit http://twitter.com/xeroxcorp,
XEROX®, XEROX and Design® are trademarks of Xerox
in the United States and/or other countries.
1 Gartner, Inc., Magic Quadrant Customer Management Contact
Center Business Process Outsourcing, Worldwide, TJ Singh, Johan Jacobs,
December 24, 2012.
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