Software Group, Inc., The Supply Chain Company®,
today announced the release of JDA®
Customer Engagement Cloud, a single solution that addresses
omni-channel commerce and optimization logic in real time. It not only
helps retailers deliver goods to customers, but also aligns real-time
supply processes and inventory to profitably source those goods.
"The retail industry is at a critical juncture in its history. Consumers
today - empowered with mobile technology - have instant access to
information that shapes what they buy, when and where they buy it, and
at what price," said Hamish Brewer, President and CEO, JDA Software.
"These connected consumers determine which retail enterprises succeed
and which fail. With JDA® Customer Engagement Cloud we have
developed a comprehensive approach to address this challenge now,
helping retailers to avoid becoming a victim in this rapidly changing
The Solution: JDA® Customer Engagement Cloud
JDA® Customer Engagement Cloud is designed to help retailers
profitably achieve customer-centricity in every interaction through the
following key capabilities:
JDA® Customer Engagement Cloud enables enterprise visibility
to critical information like inventory levels, product information,
customer history - including access to a customer's universal online
shopping cart - and customer preferences to associates who interact with
the omni-channel customer. Providing this type of customer information
in real-time enables in-store associates to better convert in-store
visits into sales.
More and more, commerce is happening not just in the checkout lines, but
in the aisles of today's retail stores. Empowering associates with full
access to enterprise data and point-of-sale (POS) capabilities in the
aisle is critical to creating the ultimate in-store customer experience.
Store associates can maximize their ability to help customers by using
the JDA® Customer Engagement Cloud associate app on a mobile
device. In addition to accessing information and standard POS
capabilities, the associate app supports guided price negotiation and
alternate delivery options.
Every retailer has unique customer and supply chain strategies. These
strategies can be configured into JDA® Customer Engagement
Cloud to best ensure both customer satisfaction and effective
utilization of the supply chain. The profitable promising capabilities
within JDA® Customer Engagement Cloud help shape inventory
utilization with days-of-supply calculations and profitability
algorithms that improve customer satisfaction. It also offers visibility
into what inventory is available in the store today and what will be
available tomorrow, fulfilling customer needs for immediacy while
improving profitability and consumer engagement opportunities.
Allocated Inventory Optimization
Delivering profitable promises requires both an understanding of
real-time demand shifts and customer profitabilit, and the capability
to respond strategically and dynamically to changes. Driven initially
from the intended forecast for different channels and promotions,
allocation optimization evaluates when inventory and demand shifts
warrant changes in execution. This capability, designed to automate the
alignment of inventory to customer demand in real time, is enabled by
JDA's patented allocated available-to-promise technology.
Customer Order Management
Support for expanded customer touch points demands an order
orchestration workflow flexible enough to support process steps that are
configurable by interaction point as well as by fulfillment method. JDA®
Customer Engagement Cloud helps retailers avoid costly system
replacements in favor of a configurable order lifecycle management tool
designed specifically for the omni-channel environment.
Omni-Channel Price Execution
Omni-channel retailing requires the ability to develop consistent
omni-channel pricing strategies that support growing promotional
complexity and diverse delivery mechanisms. JDA® Customer
Engagement Cloud offers pricing capabilities that consider customer
profitability, supporting multi-dimensional pricing rules, including
business-to-business and loyalty environments.
Delivered by JDA Cloud Services
JDA® Customer Engagement Cloud is delivered by JDA Cloud
Services, which offer continuous value and investment protection for
some of the world's largest global supply chains. This means retailers
can focus on their customers, rather than technology, to drive
profitability throughout the retail supply chain. JDA Cloud Services
Check out a Demo of JDA Customer Engagement Cloud at NRF
JDA will showcase JDA® Customer Engagement Cloud at the National
Retail Federation's (NRF) 102nd Annual Convention and Expo in New
York City, Jan 13-16, 2013. Attendees can visit JDA at booth No.1319 to
learn more about the new solution and see a live demonstration.
Additional information can also be found in the JDA® Customer
Engagement Cloud solution brochure available at http://www.jda.com/solutions/customer-engagement/
Tweet this: .@JDASoftware rls Customer Engagement Cloud to help
retailers address omni-channel commerce & opt logic in real time. http://jda.com/twoc
About JDA Software Group, Inc.
JDA® Software Group, Inc., The Supply Chain Company®,
offers the broadest portfolio of supply chain, retail merchandising,
store operations and all-channel commerce solutions to help companies
manage the flow of goods from raw materials to finished products and
into the hands of consumers. JDA's deep industry expertise and
innovative cloud platform helps companies optimize inventory, labor and
customer service levels. As a result, JDA solutions have become the
standard for the world's leading retailers, manufacturers and
distributors. To learn more, visit jda.com or email email@example.com.
JDA press releases: www.jda.com/rss.asp a=press
JDA news: http://www.jda.com/rss.asp a=news
JDA events: http://www.jda.com/rss.asp a=events
"JDA" is a trademark or registered trademark of JDA Software Group, Inc.
Any trade, product or service name referenced in this document using the
name "JDA" is a trademark and/or property of JDA Software Group, Inc.
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