Virtual Solutions Inc., the leading global provider of virtual
business process outsourcing (BPO) and crowdsourcing solutions,
announced today that Direct Energy, one of North America's largest
competitive energy and energy-related services providers, selected Arise
to help deliver strong inbound sales results for residential customers.
Arise will be selling a variety of products and services to current and
prospective Direct Energy customers.
"Direct Energy continues to invest for growth across the industry, and
providing the best products to market and a strong customer experience
is a critical aspect of our growth strategy," said Jack Meek, Senior
Director Telesales, Direct Energy. "We selected Arise as a key partner
because it provides us the ability to utilize small businesses and their
highly skilled sales experts with deep product and utilities sales
knowledge. Together, we can deliver on our promise to bring the best
energy products to our customers offering a better customer experience,
saving customers time, effort and money."
At Direct Energy, a family of brands work together to provide
electricity, natural gas and other energy services to more than 13
million residential homes and business across North America. The energy
provider awarded Arise with a multi-year contract to use virtual BPO and
crowdsourcing solutions to leverage small businesses and their sales
professionals who are highly skilled and experienced in the energy
"Direct Energy represents the next generation of energy and
energy-related services, and we are pleased to be selected by an
industry leader," said Dan Kusel, Vice President and General Manager at
Arise Virtual Solutions. "Arise will help Direct Energy offer a better
customer experience, become more flexible to meet unexpected spikes in
volume, and drive greater sales at a lower cost. We look forward to
working with Direct Energy to bring to market in the most efficient and
About Arise Virtual Solutions Inc.:
Arise Virtual Solutions Inc. is the world's leading provider of virtual
business process outsourcing and crowdsourcing solutions for brands
seeking to improve their customer experience and results. Arise
customizes and delivers high quality voice, e-mail, chat, and mobile
customer service solutions through its network of thousands of small
businesses in the United States, Canada, the United Kingdom and Ireland.
No other company better understands how to bring the virtual BPO and
crowdsourcing model to life for premium brands. To learn more about "No
Boundaries, Better Results" and how Arise Virtual Solutions can help
you, please visit www.arise.com.
About Direct Energy:
Direct Energy is one of North America's largest energy and
energy-related services providers with more than 6 million residential
and commercial customer relationships. Direct Energy provides customers
with choice and support in managing their energy costs through a
portfolio of innovative products and services. A subsidiary of Centrica
plc, one of the world's leading integrated energy companies, Direct
Energy operates in 46 U.S. states plus the District of Columbia and 10
provinces in Canada.
For more information about Direct Energy, please go to www.directenergy.com.
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