Corporation (NYSE: CVG), the global provider of customer management
staffing solutions, today announced it has, for the second year in a
row, been positioned by Gartner in the Leaders Quadrant in the leading
industry-analyst firm's rating of the Customer Management Contact Center
sector for worldwide business process outsourcing (BPO).
Gartner places firms in four quadrants along two axes - ability to
execute and completeness of vision. The highest evaluation - for both
execution and vision - places a firm in the Leaders Quadrant, which
Gartner has placed Convergys in for two years running.
"We're proud to have once again been placed in Gartner's Leaders
Quadrant for Customer Management Contact Center, BPO Worldwide,"
Convergys President and Chief Executive Officer Andrea Ayers said. "Our
focus is on serving our customers in ways that not only help them meet
their current goals but place them in a position to be able to adapt
quickly to new opportunities and challenges a they arise."
About Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings. Gartner research
publications consist of the opinions of Gartner's research organization
and should not be construed as statements of fact. Gartner disclaims all
warranties, express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
As a leader in customer management for over 30 years, Convergys is
uniquely focused on helping companies find new ways to enhance the value
of their customer relationships and deliver consistent customer
experiences across all channels and geographies. Every day, our nearly
75,000 employees help our clients balance the demands of increasing
revenue, improving customer satisfaction, and reducing overall cost
using an optimal mix of agent, technology, and analytics
solutions. Our actionable insight stems from handling billions of
customer interactions annually for our clients. Visit www.convergys.com
to learn more.
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