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[January 02, 2013]
PCGuys247 Adds Online Computer Repair Services To Technical Support Portfolio
(PR Web Via Acquire Media NewsEdge) (PRWEB) January 03, 2013 Computer services company PCGuys247 today announced the addition of end-to-end online computer repair services to their online services business vertical. With this addition, the technical support department of the company now comprises of an industry-leading online support services portfolio. With this service, the customers of the company will be able to repair their PC online without having to physically move to a store or call an expert to their office or residence.
“We are delighted to announce the addition of online computer repair services with full online technical support, available to our customers for immediate use”, stated Sameer Uttam, the CTO of PCGuys247, in a press meet today that lasted a little less than twenty minutes. “With this service, repairing PC online will become a norm for our customers, rather than an exception. We have experimented from the success perspective, the cost perspective and the efficiency perspective in-house before commercially launching the service. The results had proved to be extremely satisfactory under test conditions, and we firmly believe that the success will repeat in real life deployment as well.” Providing online support that eliminates direct client contact and physical transfer of computers has been a key focus area for the company over a prolonged period of time. With a full-scale PC repair and support solution in place, the company is now closer than ever to its stated mission of providing complete computer support solutions online to its customers. With this additional business vertical in place, the existing customers of the company will be able to get their computers repaired, with full technical support as part of the follow-up services, without having to involve any physical movement of people or assets at any stage.
The technical support analysts have reacted in a positive manner to this announcement. The initial estimates suggest an expected uplift of customer stickiness by 40%. This in turn implies significant reduction in customer churn, leading to a proportionate increase in expected customer lifespan. “For a company operating in the technical support domain, expected customer lifespan is one of the most important key performance indicators (KPI) for measuring how well a company has been performing. With the current addition to their business portfolio, PCGuys247 should be expected to have robust performance in the dimension of customer lifespan, thereby strengthening its results along this KPI by a significant proportion. Given the market demand both in the B2C and C2C segments, sustaining and growing this business over a period of time ought to be an easy task”, said an industry analyst, on condition of anonymity.
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