Stratus Contact Solutions, a U.S.-based multichannel contact center,
announced today that its experienced customer contact center will
provide call center support for Telrite Corporation and Life Wireless.
Life Wireless provides, in conjunction with Telrite, low-cost and
subsidized cellular phone service to income-eligible customers through
the Lifeline program.
"We chose Stratus based on their extensive telecommunications industry
experience and best in class multichannel customer care," said Brian
Lisle, President of Telrite Corporation. "We needed a partner to grow
with - one who could scale quality customer representatives and that
understands our business."
Life Wireless customers will have access to Stratus' U.S.-based,
multilingual customer contact center 24 hours a day, seven days a week.
Stratus will assist customers with inquiries about services, equipment,
customer education, new orders, activations/renewals and purchase of
"We connect with our clients' customers across multiple channels, from
calls to social media, and understand how to facilitate ROI-driven
customer engagements," said Dnnis Stoutenburgh, President of Stratus
"Stratus Contact Solutions represents the evolution of customer-centric
solutions in a social-business landscape," said Mike Lewis, Chairman of
Stratus Contact Solutions.
For more information about Stratus Contact Solutions, visit the
company's website at www.stratuscontactsolutions.com.
About Stratus Contact Solutions
Contact Solutions is a tenured multichannel contact center providing
24/7 customer excellence through the form of inbound and outbound
contact center services. Stratus' contact solutions are designed to
improve its client's cost structure and provide professional,
high-touch, US-based outsourced services. For more information visit
stratuscontactsolutions.com or follow @stratuscxm.
About Telrite Corporation
Providing communications services since 2000, the founders of Telrite
Corporation bring over 25 years of experience in telecommunications
network technology. Telrite delivers comprehensive, reliable
telecommunications services with state-of-the-art network switches,
experienced network operations managers and award-winning customer
service. Telrite Corporation is a privately held company based in
Marietta, Georgia. For more information, visit www.telrite.com.
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