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[December 14, 2012]
Telkomsel selects Alcatel-Lucent's proactive services
Dec 14, 2012 (Datamonitor via COMTEX) -- Alcatel-Lucent has announced that Telkomsel, a mobile service provider, has selected Alcatel-Lucent's proactive services to identify and optimize network performance to improve service quality, monitor network performance and to ensure network reliability.
Alcatel-Lucent's suite of Proactive Services predict, prevent, and prioritize network issues, enabling Telkomsel to allocate resources to guarantee network availability and ensure uninterrupted service.
The initial agreement between Telkomsel and Alcatel-Lucent focuses on proactive monitoring of the optical communications network that Telkomsel uses for the transport of data services such as video, internet access and other applications. The agreement's scope also provides coverage for third party optical equipment in the network.
Bobby Rasyidin, the president director of Alcatel-Lucent Indonesia said, "Telkomsel has recognized the valuable return on investment that Alcatel-Lucent's Proactive Services provide in terms of customer satisfaction. Our solution provides efficient and effective measurement of service quality, enabling the system to recommend actions to Telkomsel to ensure their services remain best-in-class."
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