Inc., the global leader in cloud contact center and customer service
solutions, announced today that it opened a new data center in Singapore
to better serve the needs of its growing multi-national customer base
and global partner network. Earlier this year, when LiveOps announced
the opening of its EMEA data center in the UK, it also announced plans
to provide an APAC
data center by year end.
"LiveOps' global data center footprint is essential for our customers
and partners to expand their business with us. Not only does having a
data center presence in the APAC region enable LiveOps to expand its
business, but it also enables our customers and partners to be confident
that their regional operations will now have local access to our cloud
voice and data network," said Mark Westover, SVP, Operations and
Finance, LiveOps. "A data center in the APAC region is a logical next
step for LiveOps. We have a strog base already growing in that part of
the world including Australia and New Zealand. We look forward to taking
full advantage of the growth opportunities throughout the region."
LiveOps' commitment to providing the industry's best integrated social
and mobile customer service aligns with the APAC region's growing
dependency on social and mobile communications. According to research
firm Nielsen's recent findings, 59 percent of social media users in APAC
interact with Twitter, Facebook and other services from a mobile device.
The firm noted that this is 12 percent higher than the global average.
And it's approaching double the 33 percent of social media users in
Europe and the U.S. Customer service experts advocate that consumers who
use social and mobile channels to communicate with each other expect to
communicate with companies on these same channels. LiveOps sees the
highest social and mobile customer service adoption amongst its APAC and
With today's announcement, the company now has data centers in the
United States, UK, Singapore and New Zealand. For more than ten years
LiveOps has been managing mission-critical contact center operations in
the cloud. The LiveOps Platform is deployed in world-class data centers
and is managed by ITIL best practices for IT operations. Data is
protected throughout its lifecycle-from collection to processing to
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer
service solutions. More than 300 companies around the world, including Salesforce.com,
Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps'
technology to enable effective multichannel, social and mobile
interactions with their customers. LiveOps' award-winning platform has
processed more than 1 Billion minutes of customer interactions and
managed operations for the largest US-based cloud contact center of
20,000 home-based, independent agents. With 10+ years of cloud
experience LiveOps is the partner of choice for companies wanting to
migrate to the cloud. Headquartered in Redwood City, California with
European regional headquarters in London, UK, LiveOps supports a wide
range of industries including financial, health care, insurance, retail,
and high tech. For more information visit www.LiveOps.com
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