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[December 11, 2012]
Genesys launches 'Genesys One', a full featured customer service solution for small and mid-sized businesses
Dec 11, 2012 (M2 PRESSWIRE via COMTEX) -- Genesys, a leading provider of customer service solutions, today launched Genesys One, a sophisticated customer service solution for small and mid-sized businesses that supports up to 300 agents on a single server, into the UK market. The solution allows SMBs to quickly and economically install Genesys' world-class contact centre capabilities into their contact centre technology, allowing them to provide the seamless multichannel customer service experience that consumers now demand.
Key facts: Fixed-price installation for deployment in 30 days or less leveraging Genesys patent-pending orchestration technology to dramatically reduce the time and cost needed to deploy an advanced contact centre and the Genesys Rapid Installer to populate customer service routing strategies and reporting.
Advanced customer service capabilities such as best-in-class routing, agent desktop and reporting are included, for the first time, in one package.
Genesys One can be easily adapted in accordance with changing business conditions. Reporting capabilities and role-based applications allow customer service executives and line of business managers to monitor and modify customer service strategies as desired without requiring IT support.
Once implemented, Genesys One remains scalable, open and ready to be adapted to any changes that an SMB may wish to make its call centre in the future. For example, as their customer service needs change over time, additional Genesys applications can be easily linked in to the Genesys One solution.
Supporting quotes: "Until now only the largest companies have benefited from the worlds most advanced customer service solutions," said Paul Segre, President and CEO at Genesys. "With Genesys One, we are delivering more than a new product. SMBs now have access to a sophisticated solution that gives them instant access to industry-leading technology and years of customer service expertise and best practices packaged together for rapid deployment and low TCO." "Genesys One meets a very clear market need for an advanced, versatile, feature-rich, on-premise contact centre solution," said Stephen Loynd, Global Program Manager, Frost & Sullivan. Being able to offer a seamless multichannel customer service experience is now a reality for SMBs.
Genesys partner quotes: "Genesys has long been recognised as the leading provider of software for saving the world from bad customer service," said Rob Church, President and CEO at Aria Solutions. "With Genesys One, Genesys has created a packaged approach for quickly deploying a great customer experience. Building on more than fifteen years of experience working with Genesys, Aria Solutions can now deploy the worlds best contact centre solution to our customers faster than ever before and with a lower TCO." "Genesys One is redefining the customer experience across the enterprise for agents, supervisors, CXOs and ultimately the customer," said Scott Walker, CEO at ethosIQ. "As a partner, ethosIQ can leverage Genesys One along with our own unique suite of tools that help small to mid-market companies compete with the same support, power and control enterprise companies utilise." "Mediu is proud to be a partner of Genesys One," said Mike Berichon, CEO at Mediu. "Through a simplified business user interface, customer segmentation templates, and rapid deployment capabilities, Genesys One fulfils a critical business need for customer-centric organisations, regardless of size. Mediu is committed to teaming with Genesys to help drive this innovative solution into the marketplace." "Genesys One looks very interesting in terms of maturity and promising in terms of deployment effectiveness," said Luc Verhoeven, Director, Contact Centre Europe at NextiraOne.
"This is the right solution for mid-size contact centres looking for best-of-breed, sustainability and endless integration capabilities." "Now, with Genesys One we are able to bring the world a Genesys solution for businesses of all sizes on a single server that is quick to deploy, flexible and simple," said Martha Toledo, General Director at Toga Solutions.
"Never before has there been such an attractive contact centre solution. At Toga, we are ready to offer Genesys One to the market." About Genesys: Genesys is the worlds leading provider of customer service and contact centre software and services with a 100% focus on customer experience and mission to save the world from bad customer service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive todays new customer conversation. Genesys software directs more than 100 million interactions every day from the contact centre to the back office, helping companies deliver fast, simple service and a highly personalised cross-channel customer experience.
Genesys software also optimises processes and the performance of customer-facing employees across the enterprise.
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