Knowledge, worldwide leader in IT and business skills
training, today announced the availability of a new course, Avaya
Aura® Call Center Elite Implementation and Configuration.
In the four-day course, students will learn to use Avaya Aura Call
Center Elite features, including skills-based call routing and advanced
call vectoring, to enhance call center functionality and meet business
Students will learn about:
About Global KnowledgeGlobal Knowledge is the
worldwide leader in IT and business skills training, with more than
1,500 courses that span foundational and specialized training and
certifications. Our core training is focused on Cisco, Microsoft, Avaya,
VMware, Red Hat, business process improvement, and leadership
development. We deliver via training centers, private facilities, and
the Internet, enabling our customers to choose when, where, and how they
want to receive training programs and learning services.
Founded in 1995, Global Knowledge employs more than 1,300 people
worldwide and is headquartered in Cary, NC. The company is owned by New
York-based investment firm MidOcean Partners. Learn more at www.globalknowledge.com.
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