a leading global customer care provider, today announced plans to
immediately hire approximately 3,000 new employees at customer care call
centers across the U.S. and Canada. This latest round of hiring is
incremental to the center-based and Sitel Work@Home associates Sitel has
already hired in North America in 2012.
The new associates will support Sitel's expanding business with leading
companies in the retail, telecom and home entertainment industries.
Agents will provide telephone, Web chat and social media customer care
services. Sitel also offers a number of Work@Home positions for those
willing and qualified to pursue a career from their home office.
"Our business continues to expand at a rapid pace and we look forward to
offering new employment and career path opportunities to thousands of
people in North America," said Bert Quintana, president and chief
executive officer of Sitel. "These new positions reflect the trust
companies place in Sitel's services. As the Sitel team grows, we'll
continue to provide clients with innovative solutions and the best
customer care in the market."
Brandy Miller began as a part-time agent on the phones to make some
extra money while in college. With hard work and a strong commitment to
serving the customer, she soon discovered the career potential in
customer care. Miller's passion for improving the customer experience
led to a full-time position, followed by roles as a team leader,
trainer, learning manager and special projects leader. She's had the
opportunity to learn new skills, travel and build an excellent career.
Today, she's the site director of Sitel's Andalusia, Alabama facility,
leading more than 450 customer care professionals on a daily basis for
one of the nation's largest brands.
With Sitel's latest round of hiring, it hopes to bring in its next group
of future leaders. "A career in customer care teaches business skills
that can be used in any industry. I recommend it to anyone who would
like to hone their communications skills and develop strong
organizational abilities," said Miller. "It's a great industry with
wide-open opportunities for growth and career advancement, regardless of
More than 25 of Miller's key onsite managers also started as agents. She
reports to Mickie Baker, Sitel's senior vice president of operations,
who also started as an entry-level phone agent and today oversees a
multi-million dollar operation and leads several thousand customer care
Career path development is a foundational building block for Sitel.
Sitel has a long reputation for promoting team members through the ranks
to management positions. Miller added, "The company makes a significant
investment in training, providing on-going learning opportunities to
grow your skills and your career."
Vice President of Account Management Roger Shillow began his 23-year
career in customer care on the phones supporting a financial services
company. He earned his way through the ranks of the industry to
supervisor, vendor manager, site director and regional director. Roger
is proud to say his career accomplishments include successfully growing
with his client from 72 associates to more than 2,300 associates.
"The customer care industry is an incredibly rewarding field for
self-motivated individuals with a sincere desire to help others. It's
one of the few remaining industries that recognizes and rewards hard
work and dedication." Shillow continued, "This fun, fast-paced
occupation has allowed me to travel extensively, with management roles
in multiple states and even overseas." Today, he manages a $20 million
portfolio for Sitel and lives just one hour from where he grew up.
Michael Wellman, Sitel's chief human resource officer, noted, "With more
than 120 sites around the world, Sitel is creating dozens of these types
of stories every year. As we look to add a pool of talent to meet our
current wave of growth, we anticipate that some of these new hires will
be future leaders in Sitel."
Sitel welcomes new job candidates to apply online in the Careers
section of its website at www.sitel.com.
Many of the locations will also conduct in-person job fairs. Among the
Sitel locations seeking new staff members are:
Lake City, Florida
St. John, New Brunswick
San Angelo, Texas
Moncton, New Brunswick
Sitel is a world leader in outsourced customer care services. With more
than 26 years of industry experience, Sitel has twice been ranked as the
top overall call center outsourcing provider in Datamonitor's annual
Black Book of Outsourcing survey. Sitel's 56,000 employees provide
clients with predictable and measurable Return on their Customer
Investment by building customer loyalty, increasing sales and improving
efficiency. Sitel's solutions span 120+ domestic, nearshore, and
offshore centers in 25 countries across North America, South America,
Europe, Africa, and Asia Pacific. The company is privately held and
majority owned by Canadian diversified company, Onex Corporation. For
more information, please visit www.sitel.com.
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