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[November 26, 2012]
Leading Latin America Telecom Selects Jacada to Provide Integration and Automation of their Sales Process; Telecom Provider will use Jacada products to improve the efficiency of systems and automate manual processes
(M2 PressWIRE Via Acquire Media NewsEdge) Jacada, Inc, a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the solution provider for a leading Latin American Telecom provider; one of the largest telephone companies in the region. Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the Telecom provider's enterprise software.
"We are excited to begin this relationship with such a well-proven and respected company," states Guy Yair, Jacada Co-Chief Executive Officer. "Their selection of Jacada's customer interaction suite confirms the advantage of our solutions for the customer service marketplace." The company, known for offering some of the best customer service in their industry, will be deploying Jacada's integration and process optimisation technology aimed at improving the customer experience throughout the organisation's sales centres.
Under the new agreement, Jacada will provide the enterprise customer service software and will work with a systems integrator that has a local presence in the country to deliver the solution. Jacada's products will optimise the effectiveness of sales interactions and provide automation to ensure that the customer's orders are transacted and fulfilled without error and in a timely fashion.
About Jacada Jacada solutions help organisations improve their customer experiences and reduce their operational costs. Jacada enables organisations to deliver advanced customer and agent interactions by implementing cutting-edge mobile customer service solutions, agent desktops, and process optimisation tools. Customers can benefit from an improved customer service experience at every touch point with the organisation, whether at the call centre, on the mobile or at the retail store. Jacada projects often deploy in less than six months, and our customers can often realise a complete return on investment within 12 months of deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
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