M. Kennedy Community Health Center (CHC) and UHealthSolutions,
a nonprofit affiliate of UMass Medical School, have launched an
innovative effort to transform how patients connect with their local
community health center. Earlier this year, the two organizations
announced that they would work collaboratively to develop a suite of
services addressing the needs of community-based health care
Since last month, patients calling to see their doctor or dentist at
Kennedy CHC facilities in Worcester or Framingham have had their calls
answered by UHealthSolutions. The company is partnering with the Kennedy
CHC on a pilot project to manage patient calls for appointments and
other inquiries - a partnership unique among community health centers in
"This initiative has been many months in the making," said Toni McGuire,
President and CEO of the Kennedy CHC. "We believe the project, when
fully implemented, will help improve access to care for our patients and
help the health center as we manage the anticipated growth that will
result from continued health care reform at the state and federal
This pilot project has been developed in collaboration with the Commonwealth
The goals of the project are to:
The Kennedy CHC chose to work with UHealthSolutions because of the
company's culturally and linguistically competent workforce, as well as
its robust and technologically advanced call center infrastructure.
This change will allow the health center to focus more on direct care of
patients, while at the same time continuing to provide high-quality
customer service through UHealthSolutions' state-of-the-art call center
facilities located in Worcester. Underscoring the organizations' mutual
goal of providing a smooth transition in fielding patient calls, many
former call center staff from Kennedy CHC were hired to work at
UHealthSolutions, bringing their expertise and institutional knowledge
to help ensure the project's success.
"We could not be more pleased to be working on this important project
with the staff and patients of the Kennedy Community Health Center,"
said Susan Levine, Chief Operating Officer of UHealthSolutions. "This is
a great initiative because it allows each organization to do what it
does best. For the Kennedy Community Health Center, that means providing
first-rate patient care, and for UHealthSolutions, it means using our
expertise and technology to make connecting patients to that care as
seamless as possible."
About the Edward M. Kennedy Community Health Center
The Edward M. Kennedy Community Health Center is a private, non-profit
community health center serving over 24,000 patients from throughout
Central and MetroWest Massachusetts. With offices in Worcester,
Framingham and Clinton, the Health Center's family practice model of
care includes preventive care, management of acute and chronic
illnesses, dental care, behavioral health services and many medical
specialties. At Kennedy CHC, we help people live healthier lives.
For more information on the Edward M. Kennedy Community Health Center,
About UHealthSolutions, Inc.
As a nonprofit affiliate of the University of Massachusetts Medical
School, UHealthSolutions, Inc., takes a different approach to developing
innovative, effective, and cost-saving business solutions for health
care clients. We use evidence-based methods and a clinical focus to
assess the needs of health care organizations. Formerly Public Sector
Partners, UHealthSolutions is a §501(c)(3) nonprofit health care
management and consulting firm. Since 2001, the organization has been
committed to improving health care services, offering a full array of
third-party administration, patient communication, program management,
technology, and consulting services.
For more information on the products and services offered by
UHealthSolutions, visit http://www.uhealthsolutions.org/.
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