Communications, an EADS North America company, today wishes to
recognize the outstanding emergency preparedness, response and recovery
efforts of its numerous public and private sector clients throughout the
Northeast during Hurricane Sandy and last week's nor'easter. As a global
leader in mission-critical communications technologies for more than 40
years, the company knows and appreciates the passion, grit and
determination required for people to prevail under such extreme
circumstances. Accordingly, Cassidian Communications commends the
countless community leaders, first responders, public service workers,
volunteers and local business people who tirelessly worked to ensure
public safety and to sustain operations during these back-to-back
"Our promise is to keep people connected when it matters most, and I am
honored to say that during Hurricane Sandy and the nor'easter, we were
able to do just that," said Bob Freinberg, chief executive officer for
Cassidian Communications. "Mother Nature has once again shown us that
she is a force to be reckoned with, but the spirit of people to persist
against all odds--as demonstrated by those in the path of these
unprecedented storms--is equally as strong."
"For the employees of Cassidian Communications, critical matters,"
said Mary Wathen, chief operating officer for the company's Critical
Communications Solutions and Services division. "Watching our team in
action, providing 24/7 technical support and continuously monitoring the
performance of 9-1-1 systems throughout the Northeast was truly one of
the most rewarding moments in my professional career. I, for one, could
not be more proud of our people and their desire to help others in their
time of need."
Cassidian Communications provides 9-1-1 call processing and emergency
notification solutions to public safety operations, including Public
Safety Answering Points (PSAPs) and federal agencies. Nearly 1,200 of
the company's public safety customers alone are located in the states
directly impacted by Hurricane Sandy and the recent nor'easter.
Likewise, well over 100 of Cassidian Communications' private sector
clients, including utilities, hospitals and banks, also were affected by
these natural disasters. For them, Cassidian Communications' emergency
notification technology was used for business continuity/disaster
recovery (BC/DR) communications, helping ensure the safety of their
employees and sustain operations.
"Incredibly, every solution and service platform we offer was utilized
in some way during Hurricane Sandy and the nor'easter," said Wathen.
"And given the breadth of our crisis communications portfolio, that is a
powerful testimony for our company, our people and the thousands of
clients we serve."
Among the many Cassidian Communications products used during these two
events were the Vesta®
Pallas™, Vesta® CS, Vesta® DMS and
Patriot® 9-1-1 call processing solutions. Others included
Vela® geospatial application and Aurora® MIS
(reporting) solution. As indicated by usage reports, customer feedback
and media briefings, these mission-critical applications enabled PSAPs
throughout the Northeast to manage emergency and administrative calls,
even when volumes were at their highest.
In a televised interview on October 29, 2012, Mayor Bloomberg of New
York reported approximately 10,000 calls coming into the city's PSAPs
every half hour. Accordingly, he urged residents to only call 9-1-1 in
an absolute emergency, freeing call takers to provide assistance to
those in dire need. Numerous other PSAPs across several states also saw
a surge in call center activity during these extreme weather events,
exercising their Cassidian Communications-provided solutions around the
Many of these public safety operations, as well as private businesses,
also relied upon emergency notification technology, namely The
Communicator!® NXT™, GeoCast®
Web™ and REVERSE
911® brand notification solutions, to quickly mobilize
emergency response teams, geographically alert residents of potential
danger and account for employees.
From Friday, October 26, through Wednesday, October 31, Cassidian
Communications' MassCall® emergency notification service and
state-of-the-art hosting centers placed millions of calls for clients
impacted by Hurricane Sandy. Numerous other Cassidian Communications'
customers exercised their on-premise emergency notification systems,
successfully reaching thousands more people before, during and after the
unprecedented storm. Several of these same clients found themselves
activating these notification solutions yet again when the dangerous
nor'easter brought heavy snow to the region.
Today, the employees of Cassidian Communications are diligently working
to create smarter ways to keep all of our communities safe, not just in
extreme situations like Hurricane Sandy, but each and every day. The
company continues to offer support to its many public and private sector
clients impacted by these two devastating storms. It also extends
heartfelt consideration to those, including a handful of its own
employees, affected by their wrath.
"Our thoughts are with you as you work to return to normalcy," said
Freinberg. "We are honored to have played a part in your mission to
protect life and property during Hurricane Sandy and last week's
nor'easter, and we are here for you throughout this winter season and
the days ahead."
Cassidian Communications continues to serve clients ranging from public
safety operations to Fortune 1000 corporations to federal agencies.
Collectively, the company has more than 40 years of experience deploying
9-1-1 call processing solutions, emergency notification systems and
first-responder digital trunked radio networks.
Cassidian Communications, an EADS North America company, is the world's
largest and most trusted source for mission-critical communications
technologies, including NG9-1-1 call processing platforms, emergency
notification solutions and services, and now, P25 land mobile radio
networks. For over four decades, Cassidian Communications has upheld its
promise to keep people connected when it matters most, consistently
designing solutions with an open mind and creating smarter, more
effective ways to ensure communities are safe. Today, the company
supports more than 60% of all Public Safety Answering Points (PSAPs),
serving over 200 million people in the U.S. alone, plus hundreds of
private sector businesses spanning transportation, finance and
healthcare, and Federal Civil and DoD operations globally. For Cassidian
Communications, CRITICAL MATTERS™. The company is headquartered in
Temecula, Calif., with facilities located in Richardson, Texas,
Franklin, Tenn. and Gatineau, Quebec.
EADS North America
EADS North America is the U.S.-based operation of EADS, a global leader
in aerospace, defense, and related services. EADS contributes more than
$13 billion to the U.S. economy annually and supports over 225,000
American jobs through its network of suppliers. EADS North America,
headquartered in Herndon, Va., offers a broad array of advanced
solutions to meet U.S. military and commercial requirements, including
fixed- and rotary-wing aircraft, homeland security systems, public
safety communications, defense electronics and avionics, and threat
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