Avtex solutions, a provider of customer experience technology solutions,
today announced an agreement with Language Access Network. Language
Access Network (LAN) a provider of real-time interpretation solutions
for healthcare leveraging video, has selected Avtex as its technology
partner for the development of its next generation interpretation
"We evaluated a number of companies in our search for a solution
provider and selected Avtex based not only on their knowledge of the
various technologies required but also based on their ability to
integrate them into a single solution," said Jamey Edwards, CEO of
Language Access Network. "Our service is mission critical and drives
significant value to our clients and Avtex understood that our
requirements dictated an innovative, scalable and reliable solution that
bolstered our position as the market leader."
Based on the patent pending video
kiosk solution by Avtex, the real-time interpretation engine will
allow non-native speaking patients in clinic and hospital settings to
engage in video interaction with interpreters from aound the world.
"We are extremely excited to be working with Language Access Network on
the development of their video interpretation solution," said George
Demou, President of Avtex. "Video based interaction is an exciting new
frontier in customer experience and feel this channel is gaining
momentum in the contact center."
About Language Access NetworkLanguage Access Network, LLC
(LAN) is a leader in providing remote language interpretation services
to the healthcare industry. Targeted towards Limited English Proficient
and deaf and hard-of-hearing patient populations, LAN provides its
rapidly growing client base (over 200 medical facilities nationwide)
with 24/7/365 access to the highest quality & trained interpreters
available via our centralized video language centers. LAN provides
clients with real-time video and audio interpretation capabilities in
over 200 languages that help clients improve operations, patient
satisfaction, patient care, enhance financial performance and build
trusted relationships through clear communication between the patient
and the provider.
About AvtexAvtex, a Pohlad Family Company, is a provider of
customer experience solutions that enable businesses to optimize
interactions with their customers, employees, partners and prospects
through communication and collaboration technologies. As a Microsoft
Certified Gold Partner™ and Interactive
Intelligence Platinum Elite Partner™, Avtex has deep capabilities in
contact center, UC, CRM, portals and collaboration, notification,
infrastructure solutions and application development. Avtex has over 500
customers in seven countries with offices located across the country.
Find out more about Avtex online at www.avtex.com or
follow Avtex on Twitter at @avtex.
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