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[March 14, 2007]
Announcing Customer Interaction Solutions Magazine's 2006 Product of the Year Award Winners
For Immediate Release - Norwalk, CT, January 4, 2007 — Technology Marketing Corporation (TMC®) today announced Customer Interaction Solutions magazine’s 2006 Product of the Year Award winners. Customer Interaction Solutions has been the premier publication in call center, CRM and teleservices industries since 1982.
Customer Interaction Solutions editors selected the companies which in their view demonstrate the vision, leadership and attention to detail that are the hallmarks of the prestigious Product of the Year award winners.
"The Product of the Year awards represents the best that this industry has to offer. The companies earning this distinction have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions. These winners are very deserving of this great honor, and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” stated Tracey Schelmetic, Editorial Director, Customer Interactions Solutions.
“Customer Interaction Solutions recognizes the most innovative products each year by bestowing this prestigious award to the most deserving companies. Again, we are proud to recognize the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2006,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions magazine. “These companies have proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their hard work and accomplishments.”
A full list of Product of the Year winners appears below, and will be published in the January and February, 2007 issues Customer Interaction Solutions magazine (
For more information about TMC and Customer Interaction Solutions magazine, please visit
About Customer Interaction Solutions ®
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 BPA-audited subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers.
Technology Marketing Corporation (TMC) publishes four print publications:
Customer Interaction Solutions
, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by
*, NFVZone serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces
INTERNET TELEPHONY Conference & EXPO
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Altitude Fast Script Builder
Amcat Data and Reporting Tool (DART)
Telecom Information Management System (TIMS)
Antenna A3 SmartCopy
Visual Bill Manager (VBM)
ASC telecom AG
Aspect Customer Self Service 7.2
Avaya Interaction Center 7.1
Virtual Server Room
Cisco Systems, Inc.
Cisco Unified Customer Voice Portal v4.0
Citrix GoToAssist Integration Services
CosmoCall Universe 4.6
Fit Interview System
eGain Service 7.6
Envision Telephony Inc.
Envision Identity Protection Solution
Envox CT Connect 7
GoldMine IP Voice Suite
Genesys Telecommunications Laboratories, Inc.
GN Netcom, Inc.
GN Netcom 9350
IEX Corporation, a subsidiary of NICE Systems Ltd.
IEX TotalView Workforce Management system
Informiam Call Analyzer
Customer Interaction Center (CIC)
Inter-Tel Contact Center Suite 4.0
KANA IQ 9.1
LiveVox Voice Portal
Maximizer Enterprise 9.5
Merced Systems, Inc.
Merced Performance Suite v2.7
Newfound Communications Inc.
Newfound IP Call Recorder
NextNine Service Automation Ecosystem Edition
Noble Systems Corp.
Numara FootPrints Hosting Service
Onyx CRM 6.0
OPC Marketing Inc.
CS351N SupraPlus Wireless Professional Headset System Noise-Canceling
Richardson SkillGauge: Telephone Selling
Sage SalesLogix v7
Salesforce Partner Relationship Management (PRM)
Salesforce Service & Support
CXP (Customer Experience Platform)
ShoreTel Contact Center
Soffront Software, Inc.
Soffront Help Desk
SoundBite automated voice messaging solution
Spanlink CALABRIO Workforce Management
Strategic Communication Systems
Symon Communications, Inc.
Apropos v6.5.1 Customer Interaction Management (CIM)
TechExcel Service Suite
ECHO Digital Call Recorder
Contact Center Management System (CCMS)
Tigerpaw Software, Inc.
Tigerpaw CRM+ version 10.5
Toshiba America Information Systems, Telecommunication Systems Division
TuVox On Demand 6.0
ServiceMentor Service to Sales
Upstream Works Software
UpStart Agent Operating Environment
Verint Systems Inc.
Customer Interaction Analytics
Vertical Solutions, Inc.
PowerHelp CRM for Customer Service
WebEx Remote Support
Wicom Communications Ltd.
Wicom Communications Server Suite (CSS) 5.0
Impact 360 Workforce Optimization
203-852-6800, ext. 228
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